Sandeep Kalshan

• Responsible for mapping OBT requirements as per client’s requirement, identifying improvement areas and implementing measures to maximize customer satisfaction levels.
• Fair amount of understanding and knowledge of Online booking tools e.g. Concur, Get There, Cytric and Expert Auditor.
• Established and enforced project timelines and deadlines.
• Communicated project updates to stakeholders at all levels.
• Wrote, updated and maintained project documentation e.g. User Acceptance Test plant, Operational Integration Test plans, Deployment packs, Testing plans, Risk raising documents, Project plans
• Monitored and tracked project progress to support timely completion.
• Partnered with project team, solutions team, Implementation team members to identify and quickly address problems.
• Present Role (( From 8th Feb‘16 to 5th Jan’20) & (6th Dec’21 till date))

Ø Previous Roles in Amex GBT

• Audit Manager - (From 6th Jan 2020 to 5th Dec’21)
• Audit Manager in Global Partnership Management Team managing SLA validation, Quality, IBMS and B-Prompt Audits for EXL Data.
• Managing On-boarding / Off boarding of contract employees and ID access management for EXL Employees.
• Adhoc projects like KPI review project, SOP refresh project.
• Designing of quality audit and SLA validation audit frameworks.

Traveler Care (02nd March 2010 – 5th Feb 2016)

• Lead Travel Consultant for business Travel Unit, catering to the travel related services to corporate account programs.
• Responsible for New booking, Re-issuances, LCC, Insurances and ADM Collection.
• Responsible for all Online travel reservation (OTR) escalations, testings, trainings for new employees.

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Organized trips for individual, family and business travelers.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Collected, handled and documented payments for travel services and associated feels.

• It was an US Clients name called Pegasus.
• Had to update all relevant hotel information in the GDS (Amadeus, Galileo, Sabre, Worldspan, Apollo) for travel agents help to find a best hotel to the passenger.

• Working as a Country Incharge for Spain and Portugal for BSP fare audit of European Airlines (KLM, Air France and Alitalia).
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Interviewed business owners to understand needs and explain audit scope.