Senior Manager with strong background in operations management and data analysis at Lendingkart Finance Limited. Led process improvements that increased efficiency by 20%. Expertise in loan book performance reporting and team leadership, contributing to strategic decision-making and high-performance culture. Proficient in Excel and MIS, ensuring compliance and operational excellence.
Overview
14
14
years of professional experience
Work History
Senior Manager - Account Operations
Lendingkart Finance Limited
ambernath
04.2024 - Current
Led a team of collection operations professionals, fostering a culture of accountability, high performance, and continuous improvement through effective mentoring and support.
Oversaw end-to-end daily operations including payment reconciliation, settlement tracking, NPA account handling, and loan closure coordination to ensure seamless execution.
Took ownership of critical escalations such as RBI complaints, legal notices, and customer grievances, ensuring timely and regulatory-compliant resolutions.
Worked closely with field collections, legal, finance, and technology teams to streamline operations, enhance communication, and resolve key issues.
Monitored and managed PL DRR and UBL DRR reports for accurate daily tracking, promptly investigating and resolving discrepancies.
Acted as the key liaison for co-lenders, addressing queries related to payment posting, settlements, and loan closures with accuracy and efficiency.
Utilized MIS reports and performance dashboards to analyze collection trends, assess team effectiveness, and monitor portfolio health. Shared actionable insights with leadership to support strategic decisions.
Identified and led initiatives to enhance process efficiency through automation and workflow improvements, delivering measurable impact across departments.
Ensured strict adherence to all regulatory guidelines and internal audit standards, maintaining a high level of transparency, compliance, and operational control.
Senior Finance Operations Manager
Upwards Fintech Service Pvt Ltd (Acquired by Lendingkart Finance Ltd)
02.2018 - 04.2024
Directed and managed the Finance Operations team, ensuring seamless execution of daily financial processes and alignment with business goals.
Closely monitored collection allocation on the lender's book; proactively investigated and resolved discrepancies to maintain financial accuracy.
Led the team responsible for timely and accurate NACH presentations on a monthly basis or as per collection team requirements.
Verified vendor invoices to ensure correctness and timely processing; resolved billing discrepancies with vendors efficiently.
Administered collection agency payouts as per the approved payout grid, ensuring transparency and timely disbursements.
Prepared detailed Provision MIS to analyze and control collection costs across portfolios.
Validated First Loss Default Guarantee (FLDG) case statuses; stopped further processing in cases of inconsistency or non-compliance.
Managed the identification and control of Non-Performing Asset (NPA) cases to mitigate risk and ensure regulatory compliance.
Supervised complex reconciliation of collections from lending partners (via API and offline), with strong command in handling critical cases such as those involving VCPL.
Acted as a point of contact for resolving collection and allocation-related queries from internal teams and lending partners.
Oversaw preparation of key MIS reports (Dialer MIS, NACH MIS, Closure MIS); ensured accurate month-end Collection MIS closure and consistent reporting practices.
Handled reporting to all (CICs), ensuring compliance with bureau norms and timelines.
Developed and maintained tailored MIS reports based on management or audit requirements, supporting data-driven decision-making.
Data Analyst
Aegies Advisor Pvt Ltd
01.2016 - 08.2017
Conducted daily data analysis to track departmental productivity, quality metrics, and SLA adherence, driving continuous performance improvement.
Compiled and presented detailed reports during weekly leadership meetings to support strategic, data-driven business decisions.
Successfully managed fulfillment and supply team operations in the manager's absence, overseeing critical processes including payment coordination for 1,000+ employees.
Provided actionable feedback to enhance team productivity and efficiency, contributing to overall operational excellence.
Handled supply allocation and resource planning to align with fluctuating operational demands and ensure timely delivery.
Maintained optimal levels of Care Giver (CG) resources by managing buffer and striker pools, ensuring rapid deployment during emergency scenarios or demand spikes.
Senior Associate
Wipro
07.2011 - 12.2015
Led a high-performing production team of 100 FTEs across Chennai and Mumbai, ensuring consistent productivity, quality output, and operational excellence.
Delivered regular performance reviews and analytical reports to track key team metrics, enabling data-driven decisions and continuous improvement.
Managed end-to-end inventory operations, ensuring real-time data accuracy and availability for critical client interactions and strategic planning.
Oversaw production workflows to maintain stringent standards of accuracy, timeliness, and compliance with internal and client-facing reporting requirements.
Education
B.B.A/ B.M.S - Management
JVM Mehta College
Mumbai
01.2010
12th - English
SDV College
Mumbai
01.2007
10th - Marathi
GM Vidhalaya
Mumbai
01.2005
Skills
Loan book Performance Reporting (DPD, NPA, PAR Metrics)
Collection and Recoveries performance report
PL DRR and UBL DRR
Excel
Banking Operations
Data Analyst
MIS Executive
Operations Management
Process Management
Team Management
Data Science
Hobbies and Interests
Carrom
Entertainment content
Languages
English
Hindi
Marathi
Timeline
Senior Manager - Account Operations
Lendingkart Finance Limited
04.2024 - Current
Senior Finance Operations Manager
Upwards Fintech Service Pvt Ltd (Acquired by Lendingkart Finance Ltd)