Sandeep Singh

• Proactively interacting and setup meeting with clients to ensure high client satisfaction & maintaining high retention percentage.
• Identifying issues faced by the client, deep diving into the same for the resolution while engaging with all available resources to resolve.
• Complete co-ordination with clients for proper business understanding and aligning business needs & requirements.
• To ensure client queries and issues are addressed and solution is delivered within a stipulated timeline.
• Ensuring higher active client percentage and avoid loss of any client.
• Up-sell, Cross Sell, Expansion of existing clients and ensure absolute delivery of company products and services to the new and existing partners.
• To ensure sales, volumes and revenue growth of existing clients
• Training and development of newly recruited team of people at entrant level.
• Working on Coordination between various department e.g. Sales/Operations/Finance and Legal.
• Preparing various operational reports on daily basis for on-time checks.
• Ensure shipment cycle is completed and proper response is shared with the client for utter client’s satisfaction.

Customer Management

• Foster Strong Relationships: Build and nurture long-term relationships with key stakeholders to promote loyalty and trust.
• Proactive Communication: Maintain regular, open lines of communication to understand customer expectations and deliver timely solutions.
• Customer Support & Satisfaction: Actively address customer concerns and provide high-quality service to ensure a positive brand experience, enhancing retention and satisfaction.

Sales Process And Strategy

• Analyze customer needs and develop targeted sales strategies to win deals.
• Conduct competitor analysis to understand market dynamics and gain a competitive edge.

Performance Tracking And Reporting

• Track and analyze key sales metrics (e.g., conversion rates, volume ,revenue ).
• Generate detailed reports that provide actionable insights and highlight trends, successes, and areas for improvement.

• Performed effective online demonstrations to prospects.
• Maximized revenue potential of each account through upselling and cross-selling relevant products or services based on customer needs analysis.

• Utilized social media platforms strategically to build awareness about the company''s products/services among potential customers.
• Developed key client relationships through effective communication and negotiation strategies.
• Secured partnerships with industry leaders, increasing market presence and credibility.

• Established strong rapport with key channel partners for long-term business relationships.
• Increased channel sales revenue by developing and implementing effective sales strategies.
• Developed strong relationships with key decision-makers within strategic accounts.
• Developed customized proposals for clients, enhancing the company''s value proposition.