Sandesh Shekhar Shetty
Vasai
Summary
Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing a challenging new position at a growing organization.
Overview
15
15
years of professional experience
Work History
Senior Executive - Mall operations
Grauer & Weil India Ltd
10.2024 - Current
- Manage day to day operations of shopping malls, ensuring operational efficiency.
- Oversaw tenant relations, supported leasing, and ensured smooth communication between tenants and mall management, addressing concerns and resolving issues.
- Supervise facilities management, including maintenance, cleanliness & security operations ensuring mall amenities meet high standard.
- Staff supervision and training, customer experience and satisfaction.
- Developed and maintained positive relationships with customers, addressing queries and resolving issues to enhance satisfaction and loyalty.
- Monitor customer feedback and conduct survey to understand customer needs and expectations strategies to improve experience and satisfaction.
- Conducted regular operational audits and prepared reports on mall performance, identifying issues and potential improvements.
- Monitored inventory of department operations to ensure all materials were in stock for daily activities.
- Support the development of operational policies and procedures ensuring all departments are aligned with organizational manner.
Guest Relation Executive
Cityscape Asset
06.2024 - 10.2024
- Welcomed clients with a professional appearance to create a positive first impression.
- Coordinated all tasks related to guest relations, including greeting clients and maintaining VDNB data.
- Managed booking data and followed up on information provided by team members.
- Maintaining the records in an ethical and systematic way.
- (Real Estate Company)
Supervisor (Part time)
S.V.P. Packing Industries
Vasai (East)
06.2023 - 01.2024
- Oversaw daily store operations to ensure smooth functioning and customer satisfaction.
- Check incoming materials for quality and quantity against invoices, purchase orders and delivery challans.
- Communicated material status updates to relevant departments via email to ensure timely inventory management.
- Created Goods Receipt Notes (GRN) for material received, ensuring accurate record-keeping in Tally software.
- Maintained and updated records of goods received for accurate inventory tracking.
- Printed and affixed barcodes to items for streamlined inventory organization.
- Review physical inventories periodically.
- Facing monthly audits independently.
Front Office - Customer Service Executive
Mahanagar Gas Limited (MGL)
05.2021 - 04.2022
- Addressed consumer complaints, queries, and service requests to ensure timely and satisfactory resolutions.
- Built lasting relationships with customers to enhance loyalty and retention.
- To provide best services on the desired information to customers through walk in modes.
- Entering / updating all the customer interactions in the system logically and correctly.
- Coordinated with relevant departments to forward documents and follow up on feedback.
- Dispatched documents according to customer requirements, including name transfer forms and duplicate bills.
- To follow all the processes, procedures and protocols duties handled in time to time.
- Compiled daily reports to track team performance.
- Reporting to Asst. Manager / Managers.
Executive - Retail & Customer Relations
Runwal Construction Pvt. Ltd.
03.2018 - 04.2021
- Addressed customer feedback and complaints, resolving issues to enhance satisfaction.
- Coordinated with retailers to resolve operational issues and foster positive tenant relations.
- Oversaw inventory management of consumables, ensuring adequate supply for mall operations.
- Monitored and coordinated floor management activities to maintain smooth operations within the mall.
- Coordinating with security and maintenance departments during mall operation hours.
- Coordinating with the marketing team during events or exhibitions in the mall.
- (R Mall Thane)
Customer Service Associate
Praxis Home retail Pvt. Ltd.
10.2013 - 01.2018
- Provided excellent customer service to enhance shopping experience.
- Handled customer queries and resolved delivery and product issues.
- Executed cross-selling strategies to increase overall sales per customer.
- Achieved monthly sales targets by implementing effective sales strategies.
- Managed store operations to ensure smooth daily functioning.
- Handle cash counter during peak hours in store.
Sales Promoter
Mexus Education Pvt. Ltd.
04.2011 - 02.2012
- Met sales targets through effective sales strategies.
- Executed strategic marketing campaigns to boost product visibility.
- Delivered exceptional customer service, contributing to increased customer satisfaction.
- Oversaw kiosk operations, maintaining cleanliness and organization for optimal customer experience.
- Processed cash transactions accurately and efficiently.
Education
Bachelor of Commerce -
Shah M. College of Commerce
Vasai, Palghar01-2010
HSC - Commerce
S.T. Peter Junior College
Vasai, Palghar01-2007
SSC -
Adarsh English High School
Mumbai, Maharashtra01-2005
Skills
- Mall operations oversight
- Lease negotiations
- Retail marketing
- Customer relationship management
- Customer engagement
- Customer experience
- Operational efficiency
- Strategic thinking
- Problem solving
- Team collaboration
- Staff motivation
- Team player
- Effective communication
- Quick learner
- Conflict resolution
- Merchandise planning
Personal Information
- Father's Name: Shekhar Shetty
- Mother's Name: Ambika Shetty
- Date of Birth: 11/16/87
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Executive - Mall operations
Grauer & Weil India Ltd
10.2024 - Current
Guest Relation Executive
Cityscape Asset
06.2024 - 10.2024
Supervisor (Part time)
S.V.P. Packing Industries
06.2023 - 01.2024
Front Office - Customer Service Executive
Mahanagar Gas Limited (MGL)
05.2021 - 04.2022
Executive - Retail & Customer Relations
Runwal Construction Pvt. Ltd.
03.2018 - 04.2021
Customer Service Associate
Praxis Home retail Pvt. Ltd.
10.2013 - 01.2018
Sales Promoter
Mexus Education Pvt. Ltd.
04.2011 - 02.2012
Bachelor of Commerce -
Shah M. College of Commerce
HSC - Commerce
S.T. Peter Junior College
SSC -
Adarsh English High School