SANDHYA B
Chennai
Summary
An accomplished professional with five years of proven expertise in effective team management, process improvement and achievement of business goals. Recognized as a quick learner with adaptability, committed to diving deep into challenges, and driven by customer obsession. Demonstrates a track record of delivering results and taking ownership of programs, process training and leading a team.
Overview
6
6
years of professional experience
1
1
Language
Work History
Senior Associate - Digital Process (SPARK)
Amazon Development Centre (I)Private Limited
06.2020 - 03.2024
- Worked with multiple teams like Alexa, Amazon Music, Prime Video, Fire TV performed competitor analysis and benchmarking
- Proven ability to develop and implement effective process training, strategies that improve operational efficiency and productivity
- Conducted in-depth research to inform decision-making processes and support strategic planning initiatives
- Increased client satisfaction thorough analysis of project requirements and delivering high-quality results
- Leveraged industry expertise to provide valuable insights during internal discussions, contributing to the development of innovative solutions for clients
- Enhanced team performance by implementing effective project management strategies and providing consistent guidance
- Consistently maintained strong relationships with US & UK stakeholders, ensuring clear communication and timely updates on project progress
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions
- Prepared range of written communications, SOP documents, metrics and reports
- Prepared KMT questionnaire on a monthly basis to assess the process update and knowledge of the team
- Mentored the performance of the Team members and drafted monthly scorecards for the same
- Acted as a POC for R & D Process in the team
- Perform audit to evaluate the accuracy of the business files
- Played a key role in driving business growth by identifying potential areas of expansion and presenting strategic recommendations to senior leadership
- Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity
- Trained and supported new associates, fostering professional growth and helping them reach their full potential
- Played a pivotal role in securing new business opportunities through tailored proposals and presentations
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables
- Assigned tasks to lower-level personnel based on qualifications and skills set
- Prioritised tasks to meet tight deadlines, pitching in to assist others with project duties.
Data Associate
Amazon Development Centre (I)Private Limited
11.2019 - 06.2020
- Championed a culture of continuous improvement by proactively identifying opportunities for process enhancements within the organization's data ecosystem
- Played an instrumental role in driving organizational data literacy by developing and delivering training sessions on various aspects of data management, analysis, and visualization
- Conducted regular audits of datasets, identifying discrepancies and taking corrective action as needed
- Collaborated with cross-functional teams to ensure data consistency and quality across multiple platforms
- Played a key role in migrating large datasets to new systems, minimizing disruptions to business operations
- Managed complex projects involving multiple stakeholders, ensuring timely delivery of high-quality data products
- Assisted in developing and implementing data management policies, ensuring compliance with industry standards
- Improved response times for ad-hoc requests by creating a centralized repository for frequently used queries
- Contribute in team initiatives to improve overall process efficiency and quality
- Strive to meet the SLA committed to each process and ensure to provide better customer experience to internal and end customers
- Developed automated processes for routine tasks, reducing manual efforts and increasing productivity levels.
Digital Associate
Amazon Development Centre (I)Private Limited
08.2018 - 10.2019
- Conducted data-driven analysis to identify areas of improvement in product development
- Monitored key performance indicators to ascertain product success metrics
- Streamlined internal processes related to content curation or scheduling across various platforms
- Performed repetitive exercises/tests based on the dynamic instructions with standard quality
- Provided individual status reports, escalated failures and adhered to Productivity and Quality base lines
- Met daily targets against internal and external dependencies
- Supported content development efforts by researching industry trends, identifying gaps in existing materials, and proposing new topics or formats for consideration
- Recorded business requirements and acceptance criteria for transmission to teams responsible for execution.
Education
Master Of Business Administration - Human Resources Management
Pondicherry University Loyola College Society
Chennai01.2021
Bachelor Of Engineering - Electrical And Electronics Engineering
Sriram Engineering College
Thiruvallur05.2017
Skills
Data Tracking and Analyticsundefined
Accomplishments
- Applauded with Think Tank award for multiple project ideas and improvements from stakeholders
- Implemented new project management processes resulting in improved efficiency and cost savings of $ 8K/Year.
- Received recognition for outstanding leadership skills.
- Applauded with Performance awards such as Star of the Month and Employee of the Quarter.
- Valued for dedication and contribution in CSR activities.
Personal Information
- Father's Name: Balamurugan M
- Date of Birth: 02/01/96
- Nationality: Indian
- Marital Status: Married
Disclaimer
I consider myself to be able to work in a team and contribute with utmost dedication. I hereby declare that all the above furnished information is true to the best of my knowledge.
Timeline
Senior Associate - Digital Process (SPARK)
Amazon Development Centre (I)Private Limited
06.2020 - 03.2024
Data Associate
Amazon Development Centre (I)Private Limited
11.2019 - 06.2020
Digital Associate
Amazon Development Centre (I)Private Limited
08.2018 - 10.2019
Master Of Business Administration - Human Resources Management
Pondicherry University Loyola College Society
Bachelor Of Engineering - Electrical And Electronics Engineering
Sriram Engineering College
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