Renewals operation, entitlement & order bookings and reports with over 3 years of experience.Execellent reputation for resolving issue, improving customer satisfaction and driving overall operational improvements.Consistency in good quality and productivity.
Overview
3
3
years of professional experience
Work History
Associate
Iron Mountain Services Ltd.
Bangalore
09.2022 - Current
Provide exceptional customer service, addressing customer inquries and resolving issues promptly.
Reviewed and interpreted purchase orders
Manage customer accounts and ensure data accuracy.
Collaborate with team members to improve service delivery and customer satisfaction.
Working on cases and resolve queries based on various business workflows and logical thinking.
Providing SLA and productivity metrics to the supervisor on weekly and monthly basis.
Associate
Hemmersbach
Bangalore
11.2021 - 07.2022
Worked effectively in team environments to make the workplace more productive.
Exceeded customer satisfaction by finding creative solutions to problems.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.