Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandhyali Gogoi

Bangalore

Summary

Renewals operation, entitlement & order bookings and reports with over 3 years of experience.Execellent reputation for resolving issue, improving customer satisfaction and driving overall operational improvements.Consistency in good quality and productivity.

Overview

3
3
years of professional experience

Work History

Associate

Iron Mountain Services Ltd.
Bangalore
09.2022 - Current
  • Provide exceptional customer service, addressing customer inquries and resolving issues promptly.
  • Reviewed and interpreted purchase orders
  • Manage customer accounts and ensure data accuracy.
  • Collaborate with team members to improve service delivery and customer satisfaction.
  • Working on cases and resolve queries based on various business workflows and logical thinking.
  • Providing SLA and productivity metrics to the supervisor on weekly and monthly basis.

Associate

Hemmersbach
Bangalore
11.2021 - 07.2022
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Arts - Arts

Moran College
Assam
08-2013

Skills

  • Salesforcecom
  • Oracle Cloud
  • Oracle Global
  • BillTrust
  • IMConnect
  • Securebase
  • Insight Portal
  • DRCI
  • Order Management
  • SKP

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2

Timeline

Associate

Iron Mountain Services Ltd.
09.2022 - Current

Associate

Hemmersbach
11.2021 - 07.2022

Bachelor of Arts - Arts

Moran College
Sandhyali Gogoi