Sandip Pal
New Delhi
Summary
Experienced ORM expert with 8+ years in advertising and digital agencies. Collaborated with 30+ brands, utilizing real-time analysis and reporting for effective brand management. Led a team of 10-15 people, ensuring optimal results.
Overview
8
8
years of professional experience
Work History
Group Head - Online Reputation Management
QX Lab AI
Dubai
05.2024 - Current
- Managed brand listening and CRM operations for QX Lab AI, Hanooman, and Ask QX products.
- Compiled routine data analysis for monitoring consumer sentiment, service delivery performance and overall progress.
- Conducted in-depth analysis and competitive research for the MENA market. Facilitated onboarding of new tools and coordinated with agencies.
Senior Manager
Repindia
New Delhi
01.2018 - 04.2024
- Managed brand reputation on social media, forums, and review sites.
- Executed crisis response strategies during online security breaches, reducing negative impact on the brand image.
- Managed a team of 12-15 individuals, worked closely with over 30 different brands to optimize social media strategies through staying up-to-date on the latest trends.
- Organized monthly client calls for performance reviews and strategic planning advice. Developed and supervised the creation of pitch and real-time ad-hoc reports to ensure quality control.
- Managed vendor and influencer campaigns, ensuring cost efficiency and timely deliverables. Conducted competitive analysis for strategic planning.
Business Development & Sales
oneXtel Media, Ahuja Residency, Jubilant FoodWorks Ltd.
Delhi NCR
01.2017 - 01.2018
- Developed new business opportunities and enhanced revenue generation.
Education
MBA - Marketing
AGU - SHIMLA UNIVERSITY
Shimla01-2018
Bachelor of Science - Hospitality & Hotel Administration
IHM SHIMLA
Shimla01-2016
Skills
- Brand Online Reputation
- Social Media Analysis
- Sentiment Analysis
- CRM & Listening Tools
- Crisis Monitoring and Management
Brands Portfolio
- Adani Group (All Businesses), DLF Limited, Bajaj Finserv, Fabindia
- Ask QX, Hanooman
- Tata Trust, CESC Limited, Pacific Mall
Tools Expertise
- Brandwatch
- Meltwater
- Konnect Insights
- Muckrack
- Locobuzz
- Mediatoolkit
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Group Head - Online Reputation Management
QX Lab AI
05.2024 - Current
Senior Manager
Repindia
01.2018 - 04.2024
Business Development & Sales
oneXtel Media, Ahuja Residency, Jubilant FoodWorks Ltd.
01.2017 - 01.2018
MBA - Marketing
AGU - SHIMLA UNIVERSITY
Bachelor of Science - Hospitality & Hotel Administration
IHM SHIMLA
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