Handling key customers in the Pune market within the Construction and Mining sector, representing VE Commercial Vehicles Ltd. Responsible for end-to-end account management, including business development, customer relationships, after-sales support, and ensuring timely resolution of all customer requirements.
Senior Team Leader-New Car Sales
Excell Autovista
08.2018 - 09.2022
Built long-term customer relationships by communicating via email, telephone, and in-person meetings to understand requirements and provide tailored solutions.
Recommended suitable vehicles, arranged test drives, and delivered in-depth product demonstrations to support informed customer decisions.
Negotiated pricing and successfully closed sales deals, balancing profitability with customer satisfaction.
Promoted and sold vehicle accessories, financing plans, and value-added services to maximize revenue per customer.
Managed complete sales documentation, and ensured compliance with company and regulatory requirements.
Coordinated with service teams to ensure vehicles were prepared to the highest quality standards, and delivered on schedule.
Expanded the customer base by actively prospecting and identifying new business opportunities.
Led and mentored a team of 12 sales professionals, conducting daily and weekly performance reviews, setting targets, and driving continuous improvement.
Consistently exceeded monthly and annual sales targets, contributing significantly to overall business growth.
Rural Team Leader-Sales and Marketing
Sai Service Private Ltd.
07.2015 - 04.2018
Led a team of 10 sales executives, conducting daily and weekly sales meetings to review performance and guide new staff.
Achieved monthly and quarterly sales targets consistently through effective sales strategies.
Ensured that accurate and updated customer data was maintained in administrative databases and Excel sheets.
Planned and executed market strategies based on customer demand and competitor analysis.
Coordinated timely delivery of vehicles to customers, ensuring a seamless after-sales experience.
Developed and implemented best practices to optimize sales efficiency and effectiveness.
Contributed to business plans, and identified new opportunities in strategic target markets.
Managed credit risk for assigned clients, ensuring timely payment collections.
Updated payment status, reconciliations, and follow-up schedules in Excel to streamline financial tracking.
Sales Consultant
Sai Service Private Ltd.
12.2013 - 04.2015
Explained vehicle features, controls, accessories, and benefits to customers, ensuring a clear product understanding.
Identified customer needs through effective communication, and recommended suitable vehicle options.
Conducted test drives to provide hands-on product experience, and influence buying decisions.
Achieved target sales consistently by adopting effective selling strategies and closing deals.
Maintained accurate customer data in administrative databases and Excel sheets, ensuring timely updates after each follow-up.
Handled cold calling to generate leads and secure customer orders.
Developed and implemented best practices for efficient and effective sales approaches.
Coordinated timely vehicle deliveries to ensure customer satisfaction.