Sangram Atpadkar

• Conducted pilot run for new Offline digital products including QR, Soundbox and EDC device to evaluate market feasibility and demand.
• Successfully acquired new enterprise merchants, resulting in a 20% increase in sales within the first quarter
• Implemented proactive after-sales support strategies, resulting in a 15% increase in customer satisfaction levels
• Strategically managed existing key accounts, leading to a 10% increase in retention rate.
• Managed sales pipeline and forecasted monthly, quarterly, and annual sales targets.
• Monitored sales team performance and provided effective training to help each reach targets.
• Planned, developed and implemented sales strategies in an assigned region.

● Managed a portfolio of high-value enterprise clients in the fintech industry.

● Merchant acquisition for payment gateway & Link solutions.

● Upselling & Cross selling of multiple products like UPI, Payment link, discount coupon, CRM, wire (Connecting bank, VPA) for payout.

● Served as the primary point of contact for all client communications and relationship management.

● Developed and implemented strategic account plans to drive client growth and retention.

● Worked closely with cross-functional team - sales, product, Operations to understand client needs and deliver tailored solutions.

● Participated in the development of new product features and enhancements based on client feedback.

● Successfully launch of new products like QR & Soundbox in market.

● Strategie alliance with banks.

• Responsible for managing key accounts and maintaining strong relationships with mid-market & Enterprise merchant
• Merchant acquisition for products like QR, Soundbox & EDC Device.
• Launch product like All in one Billing POS (SAAS), Paytm Deals & Brand EMI in assigned geography.
• Develop strategies to grow revenue and increase customer satisfaction for key accounts.
• Analyze market trends and competitor activities to identify opportunities for business expansion
• Successfully increased revenue from key accounts by 20% within one year through strategic account management
• Received 9 times awards & recognition for outstanding performance in customer relationship management and achieving sales targets consistently

• Worked for Food Packaging Division for HORECA.
• Merchant acquisition & Onboarding, managed existing portfolio for reordering of packaging products.
• Launching of market place Staples Plus reliable one stop shop for raw materials
• Food packaging plastic & paper products, Housekeeping & Disposable. Raw materials supplies like Groceries, vegetables, fruits, frozen meat & Dairy products for restaurants.
• Consistently topping the chart for target Achievement
• Successfully Handled escalation & delivering commitments as per SLA.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Collaborated with marketing team to create promotional materials for target customers.

• Orchestrated FTTH Giga fiber Project (Broadband Sales) from installation planning to execution
• Secured acquisition of bulk connections for commercial complexes and residential societies
• Managed vendors and cable operators effectively
• Oversaw and directed the sales and service engineer team
• Acquired new customers and ensured seamless installations
• Streamlined schedules, workflows, and shift coverage to meet business demand

• Achieved 120% of new customer acquisition targets and consistently provided exceptional customer service to both new and existing customers, resulting in a 15% increase in revenue
• Implemented innovative sales strategies that led to a 20% growth in customer base and exceeded sales targets by 25% for three consecutive quarters
• Developed and maintained strong relationships with clients, resulting in a customer retention rate of 90% and a 10% increase in upselling and cross-selling opportunities