Sangram Kumar Lenka
Bhubaneswar
Summary
Dynamic Relationship Manager with a proven track record at HDFC Bank, excelling in customer retention and acquisition strategies. Adept in sales strategy development and relationship building, I leverage strong communication skills to foster client connections and drive business growth. Recognized for enhancing team performance and delivering impactful training programs.
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relationship Manager
HDFC BANK
Bhubaneswar
05.2024 - 05.2025
- Taking care of Educational Business and Handling HNI Customer.
- Developed strategies to attract new customers while retaining existing ones.
Business Development Manager
BYJU'S
01.2021 - 10.2023
- Identifying new sales lead.
- Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets
- Contacting potential clients/trainees via email or phone to establish rapport and set up meetings.
- Developing quotes and proposals.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
Trainer
Teliperformance Global Service Private limited
Kolkata
11.2019 - 10.2020
- Taking care of training program of new employee
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Sr Representative
Concentrix Global Private limited
Kolkata
08.2017 - 10.2019
- Taking call from customer and provide them their solution
Education
Bachelor of Science - Biological Sciences
Sambalpur University
Sambalpur 07.2012 - 01/2015
+2 science - Physics, Chemistry, Mathematics, Biology
CouncilofHigherSecondary Education
OdishaSkills
- Self-confidence
- Team leadership
- Positive attitude
- Flexibility
- Adaptability
- Ability to work individually
- Ability to work in a group
- Presentation abilities
- MS Office
- Communication skills
- Effective time management
- Marketing strategy
- Customer service
- Sales strategy development
- Relationship building
- Problem solving
Certification
- Completed Diploma in Computer Application (DCA)
- Completed PG Diploma in Computer Application (PGDCA)
Hobbies and Interests
- Playing cricket
- Traveling
Languages
- English
- Hindi
- Odia
Personal Information
- Father's Name: Sr Subodh Kumar Lenka
- Mother's Name: Mrs Dhiralata Lenka
- Date of Birth: 06/15/94
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above-mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Relationship Manager
HDFC BANK
05.2024 - 05.2025
Business Development Manager
BYJU'S
01.2021 - 10.2023
Trainer
Teliperformance Global Service Private limited
11.2019 - 10.2020
Sr Representative
Concentrix Global Private limited
08.2017 - 10.2019
Bachelor of Science - Biological Sciences
Sambalpur University
07.2012 - 01/2015
+2 science - Physics, Chemistry, Mathematics, Biology
CouncilofHigherSecondary Education
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Rajan GargRajan Garg
Assistant Manager at HDFC Bank LTD (HDFC Sales Pvt Ltd)Assistant Manager at HDFC Bank LTD (HDFC Sales Pvt Ltd)
SHAKTIPRASAD MISHRASHAKTIPRASAD MISHRA
Project Associate-I at BRIC-Institute of Life SciencesProject Associate-I at BRIC-Institute of Life Sciences