Sanjai Kumar V
Fresher
Kadugudi
Summary
Dynamic Customer Executive at Royal Enfield with a proven track record in enhancing customer satisfaction through effective problem resolution and active listening. Skilled in utilizing CRM software to streamline processes, I excel in managing high-stress situations, resulting in increased loyalty and repeat business.
Overview
4
4
Languages
2
2
Certifications
2024
2024
years of professional experience
Work History
Customer Executive
Royal Enfield
2023 - 2023.07
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Processed orders and returns accurately, enhancing customer satisfaction and loyalty.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Collaborated with team members to address complex customer concerns effectively.
- Provided product knowledge support, aiding customers in making informed purchasing decisions.
- Maintained familiarity with company policies to ensure compliance during customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma in Mechanical Engineering - Mechanical Engineering
Government Polytechnic College Imedahalli
Whitefield 2024-10
Skills
Customer service
Active listening
Critical thinking
Customer relations
Problem resolution
Computer proficiency
Complaint handling
Client relations
Customer satisfaction measurement
Follow-up skills
Certification
Buisness Devlopment
Timeline
CNC
2026-02
Buisness Devlopment
2024-01
Customer Executive
Royal Enfield
2023 - 2023.07
Diploma in Mechanical Engineering - Mechanical Engineering
Government Polytechnic College Imedahalli