Prathana Das
Mumbai,MH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
Work History
Customer Executive
MarketWolf Securities
06.2023 - 02.2025
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Acted as the main point of contact for logging customer issues and resolving technical problems.
- Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department.
- Improved overall efficiency within the department by identifying bottlenecks in existing processes and proposing solutions for optimization.
Inflight Manager
Go Airlines (India) Ltd.
6 2016 - 06.2023
- Promoted a culture of teamwork within the cabin crew by encouraging open communication and collaboration among colleagues.
- Actively participated in emergency drills to ensure readiness in case of real-life scenarios.
- Maintained clear communication channels among the flight crew during all phases of the journey, resulting in seamless operations on board.
- Managed in-flight emergencies calmly and effectively, prioritizing passenger safety above all else.
- Evaluated team performance, providing constructive feedback to foster continuous improvement of the inflight experience.
Education
Class 10th Board Examinations -
The Little Stars Senior Secondary School
Digboi, AssamHigher Secondary -
The Little Stars Senior Secondary School
Digboi, AssamBachelor of Arts - English Literature
Jagannath Barooah College, Dibrugarh University
Jorhat, India 04.2012 - 05.2025
Skills
Customer Service
Flight safety knowledge
Grooming standards
Passenger Assistance
Team Management
Organizational Leadership
Adaptability and Flexibility
Records Management
Interpersonal Skills
Multitasking
Languages
English
Hindi
Disclaimer
I hereby declare that the above information is true to my knowledge and any discrepancy is solely my responsibility.
Timeline
Customer Executive
MarketWolf Securities
06.2023 - 02.2025
Bachelor of Arts - English Literature
Jagannath Barooah College, Dibrugarh University
04.2012 - 05.2025
Inflight Manager
Go Airlines (India) Ltd.
6 2016 - 06.2023
Class 10th Board Examinations -
The Little Stars Senior Secondary School
Higher Secondary -
The Little Stars Senior Secondary School