Sanjay Kumar Sharma
Gurgaon
Summary
Accomplished National Operations Head & Sales professional with extensive experience in logistics and supply chain management, specialising in business growth, fleet optimisation, and vendor development. Proven track record of managing national operations across India, overseeing daily placement of over 150 trucks, and maintaining relationships with 500+ vendors. Skilled in team leadership, cost optimisation, and customer relationship management. Demonstrated ability to drive strategic decisions through effective P&L management and tender process enhancement. Career goal includes leveraging expertise to further enhance operational efficiency and business development in the logistics sector.
Overview
25
25
years of professional experience
Work History
National Operations Head & Sales
STPM LOGISTICS LLP
Gurgaon, Haryana
07.2016 - Current
- Managed national operations across India, focusing on business growth, fleet optimisation, and P&L responsibility for branches.
- Coordinated daily placement of 150+ trucks to meet customer demands.
- Maintained relationships with 500+ vendors and truck owners to ensure smooth operations.
- Managing operations teams in all over India.
- Developed vendor relationships and optimised costs.
- Assessed costs for tender submissions.
- Coordination with Operations and Marketing team after Sales services.
- To participate in road transportation PAN India basis
Territory Manager/Procurement Manager
Transport Corporation of India Limited
Gurgaon, Haryana
08.2015 - Current
- Managed 8-9 branches in North India, focusing on business growth, cost optimisation, and P&L accountability.
- Oversaw relationships with 50+ vendors, brokers, and truck owners to ensure seamless operations.
- Developed vendors and optimised costs.
- Evaluated costs and processes to enhance tender participation efficiency.
- Coordinated daily placement of 40+ trucks for efficient customer deliveries.
- Coordination with Operations and Marketing team after Sales services.
- Managing teams in territory.
- To participate in road transportation PAN India basis
Branch Officer
Transport Corporation of India Limited
Gwalior
12.2012 - 07.2015
- Developed business with new and existing clients to expand market reach.
- To develop new business along with operational activities
- Engaged with customers to resolve inquiries and enhance satisfaction.
- Customer relationship management
- Maintaining the capacity and capability to deliver high quality services.
- Managed profit & loss to ensure financial viability and drive strategic decisions.
- Maintain the Pay in & Payout of Clients.
- Compiled management information systems reports for clients' needs.
Senior Supervisor
Transport Corporation of India Limited
Durgapur, West Bengal
08.2008 - 11.2012
- Managing the profit & loss of company.
- Developed business with new and existing clients to enhance company portfolio.
- To develop new business along with operational activities
- Maintaining the capacity and capability to deliver high quality services.
- Cultivated and maintained relationships with customers to drive loyalty.
- Interacted with customers to resolve inquiries and ensure satisfaction.
- Collected customer feedback to identify issues and implement effective solutions.
- Compiled management information systems reports for customer analysis.
- Maintain the Pay in & Payout of Clients
Supervisor
Transport Corporation of India Limited
Kolkata
08.2005 - 07.2008
- Maintained capacity and capability to deliver high-quality services, ensuring client satisfaction and loyalty.
- Oversaw customer interactions to ensure satisfaction and retention.
- Customer relationship management
- Developed business through engagement with new and existing clients to enhance revenue streams.
- Managing the profit & loss of company.
- Collected and analysed customer feedback to identify issues and implement timely resolutions.
- Prepared management information systems to support customer needs.
- Maintain the Pay in & Payout of Clients.
- To develop new business along with operational activities
Operation Assistant
Transport Corporation of India Limited
Ongole
10.2001 - 07.2005
- Managed customer interactions to ensure satisfaction.
- Facilitated relationship management to strengthen customer loyalty and retention.
- Collected customer feedback and resolved issues promptly.
- Managed client pay ins and pay outs to ensure accurate financial transactions.
- Maintaining the capacity and capability to deliver high quality services.
- Developed business with new and existing clients to expand revenue opportunities.
- To develop new business along with operational activities
Education
MBA - Marketing & Finance
Vinayaka Mission University
Salem, TN01-2015
Bachelor in Commerce -
Manonmaniam Sundaranar University
01-2012
Intermediate -
Board of Rajasthan Ajmer
01-1999
Matriculation -
Board of Rajasthan Ajmer
01-1997
Skills
- Team leadership
- Vendor development and management
- Developing and implementing supply chain strategies
- Operation management
- New Business Development
- Able to manage time and projects effectively
- Focus group and market research
- Market potentiality
- Experience of working with freight forwarders
- Customer relationship management
- Persistent and skilled at negotiating
- Well verse in Microsoft office
Milestones
Awarded as Best Branch Officer by company (2014-15), Awarded as Best Branch In charge by company (2007-08), Developed business through over 100+ new clients, increased business through existing clients up to 160%., Performed ongoing customer/market research and demographic profiling to identity and capitalize on unmet market needs ahead of the curve., Gained to company extra net profit during my work.
Timeline
National Operations Head & Sales
STPM LOGISTICS LLP
07.2016 - Current
Territory Manager/Procurement Manager
Transport Corporation of India Limited
08.2015 - Current
Branch Officer
Transport Corporation of India Limited
12.2012 - 07.2015
Senior Supervisor
Transport Corporation of India Limited
08.2008 - 11.2012
Supervisor
Transport Corporation of India Limited
08.2005 - 07.2008
Operation Assistant
Transport Corporation of India Limited
10.2001 - 07.2005
MBA - Marketing & Finance
Vinayaka Mission University
Bachelor in Commerce -
Manonmaniam Sundaranar University
Intermediate -
Board of Rajasthan Ajmer
Matriculation -
Board of Rajasthan Ajmer