English
Sanjeev Kumar Thakur
Jio Center Manager
Kolkata
Summary
Head of Branch- Center Manager, knowledgeable about operational needs and team leadership. Highly trained and experienced 23 years in the field. Excellent planning and problem-solving abilities. Specialist in Sales Planning , strategic thinking, Manpower management and operations.
Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with [Type] markets and proactive in capturing new customers and business opportunities.
Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Jio Center Manager, Branch Head , Kolkata
Reliance Jio Infocomm Ltd
08.2015 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Applied performance data to evaluate and improve operations, through driving Mobility, Fiber & Enterprise channel, A team size of 30+ where 10 is direct and 20 is Indirect subordinate.
- Driving Customer Acq. from Channel sales, D2C and B2B team.
- Carrying an ach. of 2.4Lacs Fresh Customer Mobility and 15K fresh customer's of Fiber Business.
- Driving 20+ Retail stores COCO, 5 Channel Partners and 60+ D2C Team.
- Handling a total Business revenue of INR 110 Cr./Annum.
Jio Center Manager
Reliance Jio Infocomm
08.2021 - 09.2024
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
Area Sales Manager
Idea Cellular Ltd
01.2013 - 08.2015
- Exceeded targets by building, directing, and motivating high-performing sales team, Total Team size of 7 TSM, 20 Channel Partners and 15 Coco Stores.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Responsible for market segmentation & penetration strategies to achieve targets. Total Revenue size INR 80 Cr/Annum.
- Tracked market dynamics and drawn vital inputs to realign marketing strategies to combat competition and remain afloat in highly competitive market scenario; involved in depot handling and controlling marketing activity.
Zonal Sales Manager
Dishnet Wireless- Aircel
02.2012 - 01.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
- Reviewing business KPIs on daily basis with all territory managers.
- Distribution dimensioning and ensuring execution through team members.
- Coordination with Finance, Network, Marketing for speedy resolution of issues in the area.
- Settling trade payout and distributor scheme on monthly basis.
- Responsible for 3G, Data and Device Business in the cluster.
Distribution Area Manager
Vodafone East Limited
12.2004 - 02.2012
- Responsible Driving Distribution& Pre-Paid Business for Durgapur Branch South Bengal Zone (consists of Burdwan, Puruliya&Birbhum Districts) through Distributor/Associate Distributor /Retail Channel strength of 22 Distributors/79 Associate.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Instrumentally handling Sales, Business Finance, Operations, Marcom in the region. o Handling A Team of 5 Channel Managers and two ASM, 15 PSRs spread across branches o Responsible for Distribution, Acquisition, and Revenue (Primary, Secondary & Tertiary flow) Sub-base movement, Quality management (parameters like Reportable Gross/T1M/T2M etc.)
Territory Sales In-Charge
Britannia Industries Ltd
06.1999 - 11.2004
- Responsible for North Bengal area and additional Charge of Siliguri Depot.
- Responsible for driving the retail and wholesale business for entire North Bengal, Bhutan and Sikkim (approximately 6 wholesale markets and 40 retail market)
- Developed and implemented corrective actions to bring business areas in line with standards.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Participated in "Britannia Khao World Cup Jao" program. Achieved the assigned Sales Target by ensuring proper distribution & invoicing, selected & appointed new Distributors in key areas for business development.
o Launch RPD distribution system in small hamlets like Binnaguri / Birpara/ Madarihat and Rural of Jalpaiguri & Coochbehar District. - Launch Snaking division in across West Bengal Areas.
- Contributed highest sales volume from North Bengal for NBD.
- Increased sales volume from 2.5 tones cheese to 16 tones in a span of 2 years.
Education
Bachelor of Commerce -
University of Kolkata
04.1995 - 03.1998
Accomplishments
Rewarded as Best Branch Manager FY 2021-22 & Fy 22-23
Launched Optical fiber business throughout Southern Part of Kolkata
Live Fiber Business and achv. 40% CMS within 3 years of RFS.
Timeline
Jio Center Manager
Reliance Jio Infocomm
08.2021 - 09.2024
Jio Center Manager, Branch Head , Kolkata
Reliance Jio Infocomm Ltd
08.2015 - Current
Area Sales Manager
Idea Cellular Ltd
01.2013 - 08.2015
Zonal Sales Manager
Dishnet Wireless- Aircel
02.2012 - 01.2013
Distribution Area Manager
Vodafone East Limited
12.2004 - 02.2012
Territory Sales In-Charge
Britannia Industries Ltd
06.1999 - 11.2004
Bachelor of Commerce -
University of Kolkata
04.1995 - 03.1998
Languages
Hindi
Bengoli
Languages
Advanced,5,Advanced,5,Advanced,5
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