Sanjeev Kumar Yadav

Specializing in leading multiple verticals skilled of Infra team including database etc., Source Code Management and IT Help Desk. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Collaborative leader with dedication to partnering with team-mates to promote engaged, empowering work culture.

• Increased ATS customer from 2 to 38.
• Customers from different geographies like US, ANZ, Middle-East, Europe, and India.
• Migration from SVN to GITLab (In progress).
• Reactivated 7 key accounts.
• Successful completion of Multiple Oracle Migration project.
• Created customer satisfaction survey, drastically reducing potential problems.
• Grab the First customer in Philippines market and successfully moved to AWS cloud.
• Grab Middleware services to US client.
• Successful completion of Component Failure Impact Analysis for Japanese and US client.
• Dashboard creation and integration with internal ticketing system to track the Service request properly. Increased SLA from 91% to 99.78%.
• Initiated, development, and Implemented in-house ChatBOT for internal customers. 20% reduction of Service Request have been reduced.

• More than 20 years' successful experience in customer service and support with recognized strengths in Oracle Database & Middleware Technologies problem solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Taking care of Infra Structure operation, CLOUD operation and DB & MW support, IT HelpDESK, and Source Code Management (SVN).
• Responsible for IT Helpdesk and improvement in overall SLA & the user experience.
• Responsibility of taking care of source code management tool (SVN, GITLab)
• Pre-sales and looking for new business opportunity for Database and Application services.
• Looking for new business opportunity and support client (around 50 customers) on Cloud Setup using AWS and Oracle CLOUD.
• Moving customer setup from own DC to Cloud setup (AWS & Oracle).
• Proven track record of building and leading high performing teams of Middleware, Database, System and Storage Administrators. Focus on continuous measured improvements to drive down costs and improve service delivery.
• Proven record of completing projects with-in schedule.
• Resource planning & Execution of projects.
• Responsible for providing support to all our customers.
• Ability to combine technical leadership with customer focus and bottom-line business results.
• Design / architecture design for new setup.
• Software licensing management for Database and Middleware.
• Ability to train, motivate and supervise technical team including Middleware (WAS, WLS, JBoss), Database (Oracle, MySql), Network (Unix & Windows) & storage.
• Setup design for Production, UAT and DR setup.
• Responsible for providing solution for Product in various environments like HA etc.
• Prepared Cloud environment for Product certification.
• Involved in Cloud costing for Clients.
• Account Mining and identifying the Business opportunity related to Database and Middleware.
• Responsible for RFP's response related to Database and Application Server.
• Initiated performance tuning task for all Company's client.
• Involve in generating Revenue through Oracle services.
• Involve in managing all internal Customers.
• Maintaining and managing the hosting services of Database and Application server.
• Manage team of DBA's and Middleware Experts on-site and off-site spread across the globe.
• Understanding and Identify the Technical requirement of Team to upgrade technical skill sets.
• Interaction with international and domestic clients.
• Involved in any Escalation related to Infra. SPOC for Customer issues.
• Involve in technical discussion regarding technical architecture.
• Extensive involvement in Oracle Migration plan for clients.

 Preparation of Production movement., Major Migration done for: ICICI, HDFC, India Bulls, Dhani, BUSSAN Auto Finance, DBS, Reliance Consumer Finance, Religare Finvest, AXIS, ADIB, YES Bank, Family-Credit, Hero Fin Corp, General Motors Finance, Opel Vauxhall Finance, Bank of Queensland, Bank of Florida, VP Bank Performance Tuning, Approached around 100 potential customers., Discussion and understanding of Clients issues., Allocation of resources.,