Summary
Overview
Work History
Education
Skills
Languages
PERSONAL DETAILS
Timeline
Generic

SANJITA BASU

Kolkata

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

Customer Care Executive

MEDI HELP
KOLKATA
05.2022 - Current
  • Created detailed reports of customer interactions for internal records keeping purposes.
  • Participated in weekly team meetings to discuss targets, achievements, and customer service metrics.
  • Researched competitor offerings in order to remain competitive in the marketplace.
  • Followed up on customer interactions, ensuring complete satisfaction with resolutions.
  • Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.

Customer Care Executive

SAMSUNG A/C SERVICE CENTER
KOLKATA
01.2020 - 03.2021
  • Created detailed reports of customer interactions for internal records keeping purposes.
  • Resolved customer issues and queries promptly, achieving an exemplary average resolution time.
  • Coordinated with the technical support team to resolve product or service issues.
  • Followed up on customer interactions, ensuring complete satisfaction with resolutions.

Education

Bachelor of Arts -

RAMMOHAN COLLEGE (CITY COLLEGE)
KOLKATA
04-2000

SCHOOLING -

BRAMMHO GIRLS
KOLKATA

Skills

  • Procedure optimization
  • Customer service background
  • Excellent problem-solving skills
  • True problem-solver
  • Well-organized
  • Performance improvement

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

PERSONAL DETAILS

  • DATE OF BIRTH - 06-11-1978
  • MARITIAL STATUS - MARRIED
  • ADDRESS - 'BASUSREE NIKETAN', FLAT - BFST, KALIPARK, R-GOPALPUR, KOLKATA 700136

Timeline

Customer Care Executive

MEDI HELP
05.2022 - Current

Customer Care Executive

SAMSUNG A/C SERVICE CENTER
01.2020 - 03.2021

SCHOOLING -

BRAMMHO GIRLS

Bachelor of Arts -

RAMMOHAN COLLEGE (CITY COLLEGE)

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SANJITA BASU