SANJITA BASU
Kolkata
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Care Executive
MEDI HELP
KOLKATA
2022.05 - Current
- Created detailed reports of customer interactions for internal records keeping purposes.
- Participated in weekly team meetings to discuss targets, achievements, and customer service metrics.
- Researched competitor offerings in order to remain competitive in the marketplace.
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
Customer Care Executive
SAMSUNG A/C SERVICE CENTER
KOLKATA
2020.01 - 2021.03
- Created detailed reports of customer interactions for internal records keeping purposes.
- Resolved customer issues and queries promptly, achieving an exemplary average resolution time.
- Coordinated with the technical support team to resolve product or service issues.
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
Education
Bachelor of Arts -
RAMMOHAN COLLEGE (CITY COLLEGE)
KOLKATA2000-04
SCHOOLING -
BRAMMHO GIRLS
KOLKATASkills
- Procedure optimization
- Customer service background
- Excellent problem-solving skills
- True problem-solver
- Well-organized
- Performance improvement
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
PERSONAL DETAILS
- DATE OF BIRTH - 06-11-1978
- MARITIAL STATUS - MARRIED
- ADDRESS - 'BASUSREE NIKETAN', FLAT - BFST, KALIPARK, R-GOPALPUR, KOLKATA 700136
Timeline
Customer Care Executive
MEDI HELP
2022.05 - Current
Customer Care Executive
SAMSUNG A/C SERVICE CENTER
2020.01 - 2021.03
SCHOOLING -
BRAMMHO GIRLS
Bachelor of Arts -
RAMMOHAN COLLEGE (CITY COLLEGE)