Club Cricket, Music and Bike touring
SANJOG SHIRKE
Assistant Vice President - Operations
Mumbai,MH
Summary
Results-driven operations leader specializing in operations management and strategic planning. Expertise in cross-functional coordination and process improvement enhances efficiency. Strong background in business analysis and workforce planning, leveraging data analytics for decision-making. Mentored teams to improve productivity and customer satisfaction, fostering a culture of continuous improvement.
Overview
22
22
years of professional experience
Work History
Assistant Vice President
HDFC BANK LTD
07.2011 - Current
- UCIC Operations:- Led team of managers in achieving operational goals and enhancing productivity.
- Led team of 7 entry-level managers to ensure effective management of daily core tasks in UCIC operations.
- Project leadership for UCIC check implementation across bank operations.
- Periodic review of Industry best practices and standards adopted for UCIC check.
- Utilized AI to improve accuracy and speed of UCIC check operations. and Periodic review of effectiveness.
- Performed ongoing evaluations of processes to ensure optimal efficiency and effectiveness. and improvements.
- Savings Product Group:- Senior Manager
- Primary SPOC for all digital initiatives involving customer onboarding.
- Core committee member involved in designing and implementing drives for continuous business growth.
- Collaborated with analytics and data science teams to analyze customer and market trends for developing long-term business plans.
- Collaborating with team colleagues in preparing and presenting Weekly and Daily business updates to Product Group Head.
- Regulatory Reporting Unit:- Manager
- Mentored a team of 5 staff members for performing daily activities in the unit.
- Designed and implemented solutions for RBI CRILC, DEAF, Sanction list screening for liability accounts and National Pension System onboarding process.
- Monitoring transactions in RBI DEAF & NPS transitory GLs.
- Central SPOC for handling complaints / escalation of customer queries pertaining to Liability relationships.
Grade II – Senior Processor
Intelenet Global Services Pvt Ltd.
06.2008 - 07.2011
- Managed account maintenance for internet and mobile banking at Barclays Bank PLC, Retail Liability Operations.
- Verified documentation compliance for processing aligned with company policies.
- Evaluated existing procedure / process and recommended ways for potential process upgradation.
- Addressed customer inquiries related to CRM software. and complaints within stipulated TAT.
- Created periodic performance report for senior management review.
Grade I – Officer
Atlas Documentary Facilitators Company Pvt. Ltd.
08.2006 - 06.2008
- (A HDFC Bank Limited Subsidiary) – Retail Asset Operations (PDC BANKING UNIT)
- Developed operational strategies to enhance documentary production workflows.
- Trained and mentored junior staff on project management best practices.
- Streamlined communication between departments to improve project timelines.
Account Assistant
J. Acharya & Associates
06.2004 - 06.2006
- (Chartered Accountants)
- Managed accounts payable and receivable processes to ensure timely payments and accurate financial records.
- Assisted in preparation of financial statements and reports for management review, enhancing decision-making efficiency.
- Streamlined invoicing procedures through implementation of automated systems, reducing processing time significantly.
Education
B.Com - Mumbai University
L.U & M.V College
01-2006
H.S.C - Mumbai Board
L.U & M.V College
01-2002
S.S.C - Mumbai Board
Our Lady of Health High School
01-2000
Skills
Strategic Planning
Operations Management
Regulatory Compliance
Process Improvement
People Management
Recruiting and hiring
Decision making & judgment
Issue resolution skills
Accomplishments
Gold Star Awardee
- F.Y 2016-17
- F.Y 2021-22
- F.Y 2024-25
Silves Star Awardee
- F.Y 2020-21
Business growth of Rs. 3400cr in Saving Product in F.Y 21-22 through Enablers drive
Interests
Timeline
Assistant Vice President
HDFC BANK LTD
07.2011 - Current
Grade II – Senior Processor
Intelenet Global Services Pvt Ltd.
06.2008 - 07.2011
Grade I – Officer
Atlas Documentary Facilitators Company Pvt. Ltd.
08.2006 - 06.2008
Account Assistant
J. Acharya & Associates
06.2004 - 06.2006
S.S.C - Mumbai Board
Our Lady of Health High School
H.S.C - Mumbai Board
L.U & M.V College
B.Com - Mumbai University
L.U & M.V College