Santhosh Gattikoppula
Hanamkonda
Summary
To obtain a challenging and progressive position with an organization where the combination of my knowledge, hard work, innovative and creative thinking will aid in the company's achievement and my growth.
Overview
3
3
years of professional experience
Work History
International Sales Executive
Gkc Foods
Hyderabad
03.2024 - Current
- Maintained detailed records of all transactions including orders placed by customers abroad.
- Negotiated contracts with foreign customers while ensuring compliance with company policy.
- Developing and implementing effective sales strategies to penetrate new markets and maximize revenue. This includes setting sales targets, creating sales plans, and establishing pricing strategies..
- Developed and implemented international sales strategies to increase market share in key regions.
- Identified and developed relationships with new potential customers, distributors, and partners.
- Conducted market research to identify customer needs and competitive landscape.
- Negotiated contracts with foreign distributors and vendors.
Sr. Customer Service Executive (l2)
Teleperformance global india pvt ltd
Indore
07.2021 - 02.2024
- Provided technical assistance to customers in resolving product-related issues
- Resolved escalated customer complaints promptly and professionally
- Developed and implemented customer service strategies to improve customer satisfaction levels.
- Resolved escalated customer service issues in a timely manner.
- Created weekly reports detailing customer service performance metrics.
- Monitored incoming calls and emails from customers to ensure quality standards were met.
- Provided timely updates on status of requests and issues reported by customers.
- Contacted customers to assess needs and deliver solutions.
Education
Btech -
Vaagdevi engineering college
08.2023
Intermediate mpc -
Sr druva college
05.2015
10th standard -
Sr didgi school
03.2013
Skills
- Customer service
- Communication skills
- Leadership
- Attentive
- Negotiation
- Contract Negotiation
- Market Analysis
- Cold-calling
Personal Information
- Father's Name: Gattikoppula yadagiri
- Date of Birth: 03/08/1996
- Nationality: Indian
Hobbies and Interests
- Listening music
- Online games
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Disclaimer
I hereby declare that the facts given above are genuine to the best of my knowledge and belief
Timeline
International Sales Executive
Gkc Foods
03.2024 - Current
Sr. Customer Service Executive (l2)
Teleperformance global india pvt ltd
07.2021 - 02.2024
Btech -
Vaagdevi engineering college
Intermediate mpc -
Sr druva college
10th standard -
Sr didgi school
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