Santhosh Kumar

• Led the end-to-end launch of Neo brands (FYLTR, PUMPD, INKD, REVOLT, KARI, and KALANJ) under Cocoblu by managing vendor agreements, ASIN creation, brand store setup, A+ content, AMS campaigns, promotions, coupons, catalog corrections, variations, and PO releases

Managed deal performance and resolved suppression issues (e.g., dropdown issues) for Neo brands to ensure seamless operations Created, maintained, and edited various deals, including Lightning Deals, Best Deals, and Deal of the Day, on Amazon via AWS, particularly during peak seasons and special events like "Arts."
• Played a key role in launching export projects for Cocoblu, including top business brands ENAMOR, BOURGE, FUSEFIT, and Isle Locada by Hidesign. Handled end-to-end catalog creation for the US marketplace, promotions, coupons, Prime Day deals, and shipment coordination to make ASINs live on the US DP.
• Analyzed market trends and conducted competitive analysis to identify opportunities for vendor diversification and expansion.
• Aligned vendors to invest in Amazon Marketing Services (AMS) to enhance product visibility and increase sales on the platform.
• Addressed vendor queries and resolved VSSC errors, suppression issues, purchase orders, variations, promotions, coupons, GTIN issues, catalog corrections, ARA reports, and A+ content updates.
• Mentored and trained a team of five members, conducted QC audits, and prepared reports to ensure operational quality and efficiency.
• Allocated daily tasks for the team, tracked VCS status (lobby tickets, unassigned cases, and aging tickets), and maintained trackers to meet TAT and matrix requirements.
• Conducted team huddles to discuss and rectify recurring errors, improving team performance and overall accuracy.
• Recognized with 7 "Pat on the Back" Awards and 3 "Coco Hero" Awards for demonstrating high standards, delivering results, diving deep, and contributing to process improvements, productivity, and vendor satisfaction.

• Catalog Creation - Creating catalogs across all categories PAN India with high cataloguing standards as per IBO template
• SKU Creation - Creating new SKU's as per guidelines to inbound the new articles
• Imaging process- Taking care of all the newly GRN SKU's and regular communication with vendor and photoshoot team to make sure images are available for all the SKU's
• Physical product QC Assuring guidelines and high standards of catalog to make sure better customer experience and to update correct vales and images to maintain 100% quality
• Auditing catalog SKU QC for customer return to identity the issue and take appropriate action to fix the issue for long term.
• Mrp and discount tracker where to identity the correct discounts to check tier price customer group B2B, B2C,B2P the correct discount vales.
• Preparing dashboard of WBR,MBR for catalog quality process
• Image auditing - Updating correct infographic and lifestyle images based on subclass level
• EAN mapping - Getting EAN updated to SKU to have a smooth flow in inbound and outbound process.
• PO Creation - Post SKU creation was also involved in getting PO in odoo for new articles.
• Product availability - performing frequent check on stock availability to understand SKU's days of cover

• Amazon Social Responsibility compliance where i deal with Supplier's factory which produce goods for Amazon, where in Amazon compliance operations team conducts Social Responsibility Audit to ensure the Supplier is complain in terms of Labor, Health & Safety, Environment and Ethics. The Social Responsibility Audit is conducted by the 3rd part Audit firms.
• Supplier Creation - creating supplier details on our records and schedule Social Audit with third party Audit Firms and Updating scheduled audit window dates, audit date and audit status as per Summary Reports provided by Audit Firms on daily basis
• Ordering Factory Audits and Maintaining Audit portals. Connecting with suppliers for audit reports and to maintaining trackers for entire Audit firm not to miss Planed Audit Month, to get Audit reports on time
• To check Monthly overdue audits and to notify suppliers about audit and order audits with 3rd part Audit firms which even is due for PAM (Planned audit month)

• Interacting and coordinating with vendors to fetch correct information of product details, ex - Title, Size, Bullet points and other product-related data to be displayed on Amazon catalog. In addition, to Resolve FC receiving issues and third party seller issues about catalog (Detail Page), image and no purchase order issue where FC receives orders without valid PO.
• Handling day-to-day volumes. Working effectively along with team, assigning
  tasks to team and ensuring given SLA are meet in line with quality standards.
• Conducts Quality Audits of day-to-day task for delivering best results to customers and Mentoring/Training new joiners on process
• Regular communication with retail and other stakeholders for Unbossing (Standard inventory) ASIN'S where buy box is not available on catalog website
• Preparing dashboard of WBR and preparing other reports WOW, MOM for EU BOSS Audit, which was being Presented to retail counterparts.