Santhosh N
Bengaluru
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Support Engineer
Infinite computer solutions
Bengaluru
01.2025 - Current
- Ensured compliance with security policies and procedures to protect sensitive information.
- Conducted regular system maintenance and updates to prevent potential issues.
- Provided technical guidance when needed to other departments or personnel.
- Analyzed system logs and performance metrics to proactively identify and mitigate potential Microsoft products issue.
Community Product Specialist
Microsoft
Hyderabad
02.2023 - 12.2023
- Developed and implemented preventive maintenance procedures using AI which significantly reduced the production time and increased efficiency.
- Acted as an ongoing interface between clients and system or application
- Dedicated to quality, using exceptional communication skills to keep up the world-class feature running
- Can accurately define client issues and can interpret and design resolutions based on deep product knowledge
- Used critical thinking to breakdown problems, evaluate solutions, and make decisions
- Employed comprehensive evaluations benchmarks to establish and monitor customer service
- Triaged multiple feedbacks from the user for link to windows feature
- Analyzed data and created bugs based on the particular issue
- Analyzed feedback data and provided suitable solutions
- Promoted the bugs to the developers using Azure DevOps followed up on the same
- Constant monitoring of the feedback data using OCV.
Technical Support Engineer
Concentrix (Microsoft)
- Installed and tested operating systems, applications, updates, patches, and service packs relating to Microsoft 365 products.
- Responded to the issues reported by the customer through chat and Email
- Identified, investigated, and diagnosed the issue, resolved, or assigned the ticket to the right assignment group
- Provided resolution to the customer based on in-scope processes
- Followed the incident life cycle as defined by the process of Microsoft.
IT Service Desk Analyst
DXC Technology
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Monitored systems in operation and quickly troubleshooted errors
- Translated complex technical issues into digestible language for non-technical users
- Used ticketing systems to manage and process support actions and requests
- Configured hardware and granted system access.
Education
Bachelor of Computer Application -
KLE NINJALIGAPPA COLLEGE
Bengaluru, IndiaPUC -
Universal College
Bengaluru, India10th -
Little Flower High School
Bengaluru, IndiaSkills
- Operating system installation
- Incident resolution
- System monitoring
- Feedback management
- Technical documentation
- Effective communication
- High technical skills
- Ticketing systems
- Hardware diagnostics
- Application support
- Remote Desktop
- Network protocols
- Software diagnosis
Personal Information
Skills
Languages
English
Proficient
C2
Kannada
Proficient
C2
Telugu
Proficient
C2
Tamil
Proficient
C2
Hobbies
- Gaming
- Travel
- Combat sports
Timeline
Support Engineer
Infinite computer solutions
01.2025 - Current
Community Product Specialist
Microsoft
02.2023 - 12.2023
Technical Support Engineer
Concentrix (Microsoft)
IT Service Desk Analyst
DXC Technology
Bachelor of Computer Application -
KLE NINJALIGAPPA COLLEGE
PUC -
Universal College
10th -
Little Flower High School