SANTHOSH RAVICHANDRAN

• Coordinated logistics for overseas employee travel to vessels, ensuring adherence to budget constraints.
• Reserved tickets, booked accommodations and rental transportation to accommodate needs of employees .
• Prepared letters of guarantee for crew changes to facilitate smooth immigration clearance.
• Assisted with emergency travel and last-minute crew change requests.
• Managed comprehensive travel arrangements from home locations to project sites with effective team communication.
• Administered Romanian Schengen visa processes based on employee nationalities while overseeing onboarding tasks.
• Maintained accurate records and managed documentation for offshore projects, ensuring compliance and accessibility.
• Oversaw preparation of necessary travel documents, including flight arrangements and insurance coordination.
• Ensured seamless communication among project teams, employers, personnel, and travel agencies during travel planning.

• Achieved top performer award for exceptional accuracy and high client satisfaction (March 2025).
• Reserved tickets, booked accommodations, and rental transportation to accommodate the needs of customers through Amadeus GDS.
• Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
• Advised clients on travel documentation requirements, including visas and passports, for seamless international travel.
• Handled client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
• Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
• Educated customers about visas and documents required for specific travel destinations.
• Resolved customer complaints and inquiries related to ticketing services effectively.
• Oversaw Schengen and UK visa processes, managing fee collection and verification.
• Streamlined documentation processes by collaborating effectively with team members.
• Advised clients on foreign currency exchange rate fluctuations during international trip bookings.
• Responded promptly to customer inquiries via phone, email, and in-person communication.

Ensured compliance with HIPAA regulations during all patient interactions.

• Verified billing information accuracy prior to invoice submission.
• Analyzed accounts receivable data to validate patient record accuracy.
• Maintained professionalism while managing customer communications in challenging situations.
• Accurately entered customer information into the system, ensuring completeness.

• Managed back-end operations as visa officer at VFS and U.S. Consulate, ensuring operational efficiency.
• Reviewed visa applications and supporting documents to assess eligibility accurately.
• Processed B-1/B-2, F-1, H-1B, H-4, L-1B, L-2, and O visas with precision.
• Updated applicants' old passports to new passports in the system efficiently.
• Coordinated passport arrangements for courier delivery to various locations.
• Responded promptly to customer inquiries and complaints with professionalism.
• Identified customer needs quickly to enhance service delivery.