Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic
Santosh Kumar

Santosh Kumar

Noida

Summary

Seasoned program management professional with 20 years of experience in delivering complex, multi-million-dollar programs across banking and financial services (BFSI). Proven expertise in large-scale digital transformation, regulatory compliance, core banking modernization, and customer experience programs. Adept at leading cross-functional teams, managing senior stakeholders, and ensuring delivery excellence across multiple business verticals. Techno-functional expertise in employing project management methodologies while recommending improvement measures toward the performance and scalability of projects. Expert skills in identifying, architecting, designing, developing, and delivering complex solutions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Deputy General Manager (Program Manager)

Newgen Software Technologies
Noida
08.2022 - Current
  • Led digitalization program for India's second largest bank, covering loan systems -Agri, MSME, Retail and account opening.
  • Managed program budgets and timelines to ensure adherence to resources and schedules.
  • Conducted regular team meetings to review progress and resolve execution issues.
  • Analyzed customer feedback to identify service delivery improvement opportunities.
  • Organized conferences and seminars to enhance awareness of organizational mission.
  • Negotiated scope changes with stakeholders to align deliverables with strategic objectives.

Senior Manager

HCL Technologies
Noida
05.2021 - 08.2022
  • Technical feasibility, team management, and customer management for Xerox and the Bank of Ireland implementation.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.

Project Manager

Vitrana
Noida
04.2020 - 04.2021
  • Additional features will be provided using the Vitrana Product HiLIT and Demystifier for Argus Safety. XML generation and submission to local authorities, such as the FDA and other global customers like China (NMPA) and Japan (PMDA).
  • Create and adhere to the project plan during project execution, manage costs and people, participate in customer satisfaction, manage stakeholders, and ensure end-to-end delivery that includes risk management.
  • Developed project plans outlining timelines, tasks, and resources required.
  • Led cross-functional teams to deliver complex projects on schedule.

S. E. - Project Manager

Newgen Software Technologies
Noida
10.2006 - 04.2020
  • Establishing governance and frameworks across the project lifecycle management from requirements to solution design, implementation, stakeholder rollouts and post-go-live support. Leading concurrent high visibility projects using scrum, Waterfall and agile methods that may cross multiple business divisions. Driving projects while ensuring timely delivery of multiple projects as per requirements of compliance, time & cost parameters. Handling Time Boxed Daily standup calls, spring planning meeting, retrospect sprint meeting and sprint review meeting. Creating unit test cases using mocking frameworks and SAT (Site Acceptance Testing) test plans, maintaining SAT environment and conducting the integration testing, deploying Patch and Hotfix and creating ANT Scripts for EAR packaging for deployment and testing.

Software Engineer

Netsity System Pvt. Ltd.
Delhi
05.2005 - 10.2006
  • Managed the flight take-off and landing system through this software where system triggers to reschedule next flights based on the availability.
  • Personal Digital Assistance (PDA) executes video and still files based on latitude and longitude which is used by end user as a guide during their travel.

Education

Master in Computer Application -

Birla Institute of Technology
Ranchi
01.2004

Bachelor degree in Science -

St. Xavier’s College
Ranchi
01.2000

High School/ Intermediate -

St. Aloysius’ High School/St. Xavier’s College
ranchi
01.1996

Skills

  • Program management and PMO setup
  • Digital transformation (retail, MSME, agri, liabilities, assets)
  • Risk, budget, and cost optimization
  • Customer feedback analysis
  • Stakeholder negotiation and engagement
  • Strategic planning and solution delivery
  • Quality management
  • Decision making
  • Team leadership
  • Product management
  • Client centricity
  • Resource hiring
  • Vendor and stakeholder management
  • Core banking and LOS implementation
  • Regulatory and compliance programs (RBI, CIC, KYC, AML)
  • Agile, Scrum, and Waterfall delivery
  • UAT, go-live, and post-production support
  • Zoho, Struts, AWS

Certification

  • PMI- PMP
  • Scrum Fundamental

Languages

  • English
  • Hindi

Languages

Hindi
First Language

Timeline

Deputy General Manager (Program Manager)

Newgen Software Technologies
08.2022 - Current

Senior Manager

HCL Technologies
05.2021 - 08.2022

Project Manager

Vitrana
04.2020 - 04.2021

S. E. - Project Manager

Newgen Software Technologies
10.2006 - 04.2020

Software Engineer

Netsity System Pvt. Ltd.
05.2005 - 10.2006

Master in Computer Application -

Birla Institute of Technology

Bachelor degree in Science -

St. Xavier’s College

High School/ Intermediate -

St. Aloysius’ High School/St. Xavier’s College

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