Girija Mishra
Pune
Summary
Dynamic leader with over 14 years of experience in Accounts Receivable and Order to Cash process execution and oversight. Expertise in enhancing process efficiency through strategic stakeholder coordination and robust compliance management. Proven track record of successfully leading multiple transitions and projects that streamline operations, optimize cash flow, and ensure timely resolution of critical disputes. Committed to driving continuous improvement and delivering measurable results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Deputy Manager – AR OTC
IMG (Intelligent Monitoring Group)
02.2025 - Current
- Managing end-to-end operations including both Collections & Cash Application
- Preparing and presenting data for daily Dashboard call against Cash collected vs target
- Responsible for preparation & presentation of reporting activities that include financial forecast/mid-month progress and month end closing report.
- Consistently working on Unapplied cleanup project
- Vendor Management
- Attending Cadence calls scheduled weekly & bi-weekly with the stakeholders
- Cross-functional team collaboration
Assistant Manager – AR OTC
GENPACT India Pvt Ltd
09.2021 - 10.2024
- Lead a team of 24FTs for a successful transition and optimize the collections process, resulting in improved efficiency and streamlined operations
- Responsible for preparation & presentation of reporting activities that include financial forecast and month end closing reports
- Consistently worked and reduced aged debt AR from 87DSO to 42DSO
- Team building activities and cross-functional team collaboration
- Attended Cadence calls scheduled weekly & bi-weekly with the sales
- Dispute Management
Assistant Manager – AR OTC
JOHNSON CONTROLS India Pvt Ltd
02.2020 - 09.2021
- Contributed to a successful transition project and streamlined the process for both cash & collections
- Provided training for the new joiners
- Prepared AUDIT reports and scheduled recurring PKTs for the team
Resolution Specialist – AR OTC
CDK Global
10.2018 - 12.2020
- Contributed to a successful transition project as part of a team
- Managed dispute resolution process based on different types of open tickets
- Cross-functional team collaboration for obtaining the correct information
- Implemented new strategies to reduce the resolution process by 24% resulting in enhanced efficiency across the collections process
Senior Specialist – AR OTC
MAERSK Global Services
06.2015 - 10.2018
- Managed end-to-end operations including both collections & manual billing
- Prepared and published Order Release reports on daily basis
- Developed and delivered training programs that improved customer satisfaction by 30%
- Responsible for preparation of Detention & demurrage reports
- Handled all key clients and was responsible for sending SOAs, invoices and credit notes to the customers
Sr. Process Associate – AR OTC
GENPACT India Pvt Ltd
11.2011 - 12.2014
- Responsible for calling 100 odd B2B customers on daily basis
- Send SOAs, invoices along with the credit note copies based on customer’s requests over email
- Updated contact details of customer in CRM
- Raised disputes on portal and keeping track of all open disputes
Education
Bachelor of Science - Zoology
Berhampur University
Berhampur, Odisha01-2010
Skills
Stakeholder relationship management
Compliance audit
Accounts receivable oversight
Financial planning analysis
Process optimization
Strategic decision-making
Project execution management
Timeline
Deputy Manager – AR OTC
IMG (Intelligent Monitoring Group)
02.2025 - Current
Assistant Manager – AR OTC
GENPACT India Pvt Ltd
09.2021 - 10.2024
Assistant Manager – AR OTC
JOHNSON CONTROLS India Pvt Ltd
02.2020 - 09.2021
Resolution Specialist – AR OTC
CDK Global
10.2018 - 12.2020
Senior Specialist – AR OTC
MAERSK Global Services
06.2015 - 10.2018
Sr. Process Associate – AR OTC
GENPACT India Pvt Ltd
11.2011 - 12.2014
Bachelor of Science - Zoology
Berhampur University