Santosh Mullur
Hubli
Summary
Dedicated customer service professional with proven abilities in problem-solving, team collaboration, and conflict resolution. Committed to enhancing customer satisfaction through effective communication and leadership.
Overview
4
4
years of professional experience
Work History
Sr Customer Relationship Officer
Firstcry
Hubli
07.2024 - Current
- Assisted customers with inquiries and product information through multiple channels.
- Resolved customer complaints efficiently while maintaining a positive demeanor.
- Collaborated with team members to improve customer service strategies.
- Processed returns and exchanges in accordance with company policies.
- Maintained knowledge of product offerings to provide accurate assistance.
- Trained and mentored new staff on company policies and procedures.
- Supervised daily store operations and ensured compliance with company policies.
Sales Associate
Zudio
Hubli
03.2022 - 10.2023
- TRENDS fashion store (apparels) ZUDIO TRENT LTD.
- • Total Square feet. of Zudio store 10250 Square feet.
- • Weekly new lunches in store and presentation.
- • Shrinkage control in touch points.
Customer Service Associate
Reliance Trands
Hubli
03.2024 - 08.2024
- Assisted customers with product inquiries and service requests.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
Education
ST Pauls English Medium High School
Hubli03-2009
ITI -
Dr K S Shrama ITI
Hubli05-2012
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Product knowledge
- Staff training
- Customer relationship management
Languages
English
Beginner
A1
kannada
Beginner
A1
Hindi
Beginner
A1
Timeline
Sr Customer Relationship Officer
Firstcry
07.2024 - Current
Customer Service Associate
Reliance Trands
03.2024 - 08.2024
Sales Associate
Zudio
03.2022 - 10.2023
ST Pauls English Medium High School
ITI -
Dr K S Shrama ITI