SANTOSH SHAMBLE
MUMBAI
Summary
Dynamic sales executive with proven expertise in customer relationship management and sales strategy development. Known for exceeding customer satisfaction through creative problem-solving and effective interpersonal skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SR SALES EXECUTIVE
NYKAA LUXE
MUMBAI
07.2024 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Sales Associate
THE BODY SHOP
MUMBAI
05.2021 - 07.2024
- Maintained product displays to align with brand standards and promotions.
- Educated customers about ethical sourcing and sustainability initiatives.
- Collaborated with team members to ensure a welcoming store environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided exceptional customer service and product knowledge to enhance shopping experience.
Sales Associate
ADIDAS
MUMBAI
05.2016 - 01.2021
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
Education
Bachelor of Arts - Psychobiology
VIDYA NKITAN DEGREE COLLEGE OF COMERCE
MUMBAI08-2016
Skills
- Customer relationship management
- Beauty product demonstration
- Sales strategy development
- Product knowledge
- Visual merchandising
- Relationship building
- Goals and performance
- Team collaboration
- Problem solving
Accomplishments
- “Received the Best Employee of the Month award three times at Nykaa.”
- Received Best Employee of the Month award continuously for four months at The Body Shop, and on December 12th, was honored with the Employee of the Year award
Languages
Marathi
First Language
English
Advanced (C1)
C1
hindi
Proficient (C2)
C2
Customer Service & Sales Achievements
- “I am a positive, customer-focused professional with strong experience in the retail beauty industry. With expertise in skincare, cosmetics, and fragrances, I specialize in providing personalized beauty consultations that enhance customer satisfaction and boost sales. My strength lies in building lasting relationships with clients, maintaining a cheerful attitude under pressure, and consistently achieving targets. Recognized multiple times as Best Employee of the Month and Employee of the Year, I bring passion, product knowledge, and dedication to every role.”
Affiliations
- Passionate about beauty, skincare, and customer engagement
- Creative Interests – Blogging, photography, painting, content creation.
- Sports – Member of college cricket team (built teamwork & discipline).
Certification
- Retail Sales & Customer Service Certification – 2023
- Point of Sale (POS) System Training – 2022
- Product Knowledge & Visual Merchandising Workshop – 2022
- Certified Makeup & Skincare Advisor (if beauty/cosmetics retail) – 2021
- Health & Safety in Retail (OSHA / First Aid) – 2020
Timeline
SR SALES EXECUTIVE
NYKAA LUXE
07.2024 - Current
Sales Associate
THE BODY SHOP
05.2021 - 07.2024
Sales Associate
ADIDAS
05.2016 - 01.2021
Bachelor of Arts - Psychobiology
VIDYA NKITAN DEGREE COLLEGE OF COMERCE
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