Santosh R Shidlannavar
Bengaluru,KA
Summary
Results-oriented Customer Service Professional effective at uncovering customer needs, finding solutions and handling objections. Personable Quality Analyst with excellent computer system quality analysis experience. Talented at interpreting complex data, analyzing test procedure improvements and investigating product and service failures. Skilled critical thinker with expansive mathematical abilities.
Overview
2
2
years of professional experience
Work History
Quality Analyst
Santosh
Bangalore, Karnataka
07.2017 - 09.2019
- Developed and maintained quality assurance procedure documentation.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Monitored inbound and outbound calls made by [Number] employees to provide constructive feedback.
- Quality Inspection Of materials
- Solving the problems of costumer through calls
- Production control
- Subcontract inspection of materials
Education
High School Diploma -
Shri Sathya Sai School
Bagalkot04.2027
Skills
- Correction action planning
- Materials inspection
- Project Management
- Quality Improvement
- Report creation
- Testing procedures
- Ability to monitor
Timeline
Quality Analyst
Santosh
07.2017 - 09.2019
High School Diploma -
Shri Sathya Sai School
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