Santu Dey
Kolkata
Summary
Detail-oriented process associate with expertise in SAP billing and invoicing. Proven track record of implementing process improvements that enhance workflow efficiency and productivity. Results-driven process associate skilled in data entry and validation. Committed to ensuring data integrity and preparing accurate reports to support operational excellence and enhance team productivity. Dedicated professional with extensive experience in maintaining accounts for overseas clients and conducting quality checks. Known for strong attention to detail and collaboration skills, contributing to effective issue resolution and team management.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Process associate
TCS
Kolkata
06.2011 - 10.2025
- Maintained accounts for overseas clients and processed billing via SAP.
- Conducted quality checks to ensure compliance with company standards.
- Implemented process improvements to enhance workflow efficiency and productivity.
- Prepared reports while supporting team management and training of new associates.
- Collaborated with cross-functional teams to efficiently resolve operational issues.
- Managed document processing to ensure accurate record-keeping and data integrity.
- Delivered remote work with 100% quality throughout four years of pandemic response.
- Supported data entry tasks, ensuring accuracy and timely updates.
Process associate
Aargee Staffing private Limited
11.2009 - 05.2011
- Utilized SAP CRM CICO application for efficient management of overseas client accounts.
- Maintained accurate billing processes for international clients within SAP system.
Sales Associate
Essar the Mobile store
06.2008 - 01.2009
- Achieved daily sales targets through effective collaboration with team members.
- Processed sales transactions accurately using point-of-sale systems.
- Managed inventory levels while organizing merchandise displays for optimal presentation.
- Assisted customers with product selection, providing detailed information on offerings.
Member of Customer Delight Team
Fame Multiplex
05.2007 - 05.2008
- Boosted customer satisfaction and loyalty by resolving issues promptly.
- Executed effective sales strategies to enhance product visibility and increase revenue.
- Managed back-office operations, ensuring efficient workflow and organizational effectiveness.
- Completed daily duties with accuracy and efficiency, contributing to overall team performance.
- Received Superstar Performer Award for outstanding contributions to company success.
Education
B.A - Arts
C.U
Garia Andrews College12.2007
H.S - Arts
WBCHSE
Garfa High School12.2004
Madhyamik - Arts
WBBSE
Garfa High School12.2002
Skills
- Data entry and validation
- SAP billing and invoicing
- Process improvement
- Customer satisfaction monitoring
- Application compliance review
- Billing and payment processing
- Billing and filing
- Operational support
Hobbies and Interests
- Internet Surfing
- Social & Cultural Activities
Languages
- English
- Bengali
- Hindi
Certification
- Have completed CRM7.
Language Known
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Process associate
TCS
06.2011 - 10.2025
Process associate
Aargee Staffing private Limited
11.2009 - 05.2011
Sales Associate
Essar the Mobile store
06.2008 - 01.2009
Member of Customer Delight Team
Fame Multiplex
05.2007 - 05.2008
B.A - Arts
C.U
H.S - Arts
WBCHSE
Madhyamik - Arts
WBBSE