
Ground Staff supporting airport operations through passenger assistance, check-in coordination, and smooth gate-area service at Jolly Grand Airport. Works closely with airline teams to manage travel-day issues, guide customers, and keep departures organized. Brings basic computer knowledge to daily service and documentation tasks.
GROUND STAFF, 05/2015 - 09/2016
Shaurya Aeronautics Pvt.Ltd, Dehradun
Tele sales
Lead qualification
Sales call handling
Sales pipeline management
Cross-sell & upsell
Customer relationship management
Client follow-up
Complaint resolution
Escalation handling
Stakeholder communication