Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Hi, I’m
Sapna Morya
Detail-oriented, Diligent Administrative Professional With Experience In Customer Handling
Pune
Summary
Overview
3
years of professional experience
6
years of post-secondary education
2
Languages
Work History
American ExpressGurgaon
Customer Care Executive
07.2014 - 02.2017
Job overview
- Provided customer service and account management support services to Customers
- Handled incoming calls & queries from the clients regarding Credit Cards Transactions & Billing
- Managed to solve their complaints regarding transactions decline & Credit Limit
- Ensured timely follow up with customers for account upgrade
- Resolved concerns with products or services to help with retention and drive sales
- Reviewed information in customer accounts and made recommendations for new products and services
- Aided cardholders with account questions, billing transactions, financial plans and promotions
- Assisted customers with credit line increases/decrease inquiries, disputes and account education
- Effectively collaborated with clientele in resolving credit card disputes, written or verbal
- Answered all incoming calls and requests to the banking center
- Helped clients to solve issues in an effective and friendly manner
Education
IGNOUNew Delhi
Bachelor of Arts from Arts
06.2017 - 12.2022
University Overview
Skills
Documentation and reporting
Hobbies
Hobbies
Listening to Music
Travelling
Handicrafts
Timeline
IGNOU
Bachelor of Arts from Arts
06.2017 - 12.2022
Customer Care Executive
American Express
07.2014 - 02.2017
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