SARATH KUMAR

• Company Overview: Paytm is a leading digital payment platform
• Contributed to Payments volume amounting to an annual throughput of 600 Crore by strategically identifying and acquiring new accounts for Paytm Payments
• Maintained a Portfolio merchant engagement activation rate of more than 85% and a merchant retention rate exceeding 90%
• Addressed and resolved merchant concerns promptly post-live
• Managed Paytm Lending Direct referral business for 3 months and passed Secured and unsecured loan leads to partner banks
• Upsold Value-Added Services (VAS) such as Multi Bank Credit card EMI, Debit card EMI, No-Cost EMI, and Dynamic Currency Conversion (DCC) to clients
• Facilitated CXO level interactions to understand client needs
• Paytm is a leading digital payment platform

• Company Overview: Reliance Retail is a part of Reliance Industries dealing in various products
• Maintained data management, forecasting, opportunities, dashboards, and reports
• Increased customer base from 450 to 5000, maintaining a 75% regular billing rate
• Drove the launch of Reliance Retail consumer brand across all channels
• Provided insights to management through data analytics using Tableau
• Coordinated with logistics team for delivery and operations
• Reliance Retail is a part of Reliance Industries dealing in various products

• Handled a 10-member business development team for the territory. Hired and trained a highly motivated sales team
• Responsible for overall Territory growth. Consistently achieved cites customer acquisition, retention, order growth, delivery compliance targets MoM
• Promoted Supr daily through several BTL activities to make the product reach out to the masses. Which also resulted in 2x increase in overall new customer acquisition without shooting up the CAC(Customer Acquisition Cost)
• Coordinating with cross functional teams and stakeholders for business alignment. Daily huddle with operations and warehouse teams to control anything impacting CX. Coordinating with product teams for rolling out new features in app

Manager - Category Buy

• Handling national brands across FMCG for Supr Daily
• Driving brand and category growth through brand offers & promos - Brand ads & sampling campaigns.
• Ensured investing brands are growing MoM in the platform.
• Consistently working on SKU assortment and selection gap to grow the category.
• Ensured high supply & fill-rate from brands. Maintained a fill rate of 95%

• Company Overview: Zopper is a hyper-local marketplace platform
• Responsible for operations of three business units at Zopper
• Managed a sales team of four executives
• Identified and acquired new clients for POS systems
• Maintained relationships with existing clients for satisfaction and retention
• Provided regular reports on sales activities to management
• Zopper is a hyper-local marketplace platform

• Company Overview: Ola Cabs is a ride-hailing service
• Sourced vendors and facilitated onboarding process
• Managed relationships with vendors for seamless operations
• Conducted inspections for vehicle quality
• Ola Cabs is a ride-hailing service