Saravanan D
Bangalore
Summary
I have severed and learnt much in the field of automobile for 6 years and in GIC for 12+ years. Im always ready to learn more. I do my job with sincerity and creativity. My Professional experience in strategic planning of motor claims operation and claim settlement with Channel Management. Presently associated with a reputed organization as Manager in City head profile. Proficient in analyzing competitor trends to provide critical inputs, formulating and implementing various Claim settlements procedures. Dedicated, self-driven focused and result oriented, always one step ahead of challenge with strong leadership and problem-solving skills results in successful teamwork endeavors.
Overview
22
22
years of professional experience
1
1
Certification
Work History
City Head
Bajaj Allianz General Insurance Company Ltd.
Bangalore
- Current
- Analyze claims to determine extent of company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions
- Continuously analyze case facts and monitor activities in order to identify possible fraud and/or abuse, and throughout the course of the claim
- Consider the relative costs and benefits of potential actions to choose the most appropriate one
- Ensure accurate and timely benefit payments and services and proactively manage claim costs and expenses
- Maintaining co-ordinal relation with various departments to ensure zero complaint with better customer satisfaction which help for better profitability
- Conducting TAT Audit, Assessment Audit, Profitability Audit, Process Audit & Document Audit in Branch office all locations
- Coordinating with marketing team for Business Tie-up
- Finalization of mutually agreed labor rates with Motor dealers
- To Maintain TAT in settling Claims
- Ensuring delivery of claim payment to tie-up dealers on time
- Reviewing of old claims like theft claims and action plan to close the claim
- Monitoring the performance of the claims department and ensure department objectives are met
- Identification of best repairer across the location and bring them under preferred garage list.
Reviewer
Bajaj Allianz General Insurance Company Ltd.
Chennai
04.2016 - 03.2019
- Managing Functional and professional requirement of the claims department
- Developing Process flow and training to Service Engineers
- Correspondence with insured for various requirements
- Developed standardized process flow for settling Total loss, cash loss, Salvage loss claims
- Analyzing product wise claim ratio with specific model of the vehicles
- Review high claim ratio IMDS and take corrective action to bring down claim ratio
- Settling branch offices claims Pondicherry, Vellore & Andaman
- Conducting surveyors meet and analyzing the market feedback.
Service Engineer
Bajaj Allianz General Insurance Company Ltd.
Chennai
04.2010 - 03.2016
- Conducting Motor survey, assessment of loss, Registering the claim, Processing the claim and approving of Motor claim
- Deputation of Surveyor, coordinating for reports and assessment details
- More than 220 surveys done per month and continuously maintained the same tempo
- Attended Insurance Training program at Chennai, Bangalore, Pune & Gurgaon
Senior Service Advisor – Body & Paint
M/s Lanson Motors Private Limited
Chennai
12.2007 - 03.2010
- Controlling of TPS line activities (TOYOTA PRODUCTION SYSTEM) Preparing Every Day Vehicle Movement Flow Chart Datas to TKM Job Controller (JC) Toyota production system (TPS) Ensure speedy maintenance and repair through clear identification of customers needs and accurate repair order preparation Utilize the Service Appointment system to maximize the facility and manpower capacity
Technician - Body & Paint Department
M/s Lanson Motors Private Limited
Chennai
07.2006 - 12.2006
- Providing cost estimates and keeping constant lessening with customers informed of work progress Monitor the work progress and keep service adviser informed of changes to cost and or completion times.
Cell Co-Ordinator
Gabriel India Ltd
Gurgaon
09.2003 - 01.2006
- QS 9000, ISO14001 & 18001 (OHSAS) and, Knowledge of SMED, 5S, KAIZEN, FIFO, TPM etc
Education
Diploma in Mechanical Engineering -
Thiagarajar Polytechnic
01.2003
PGDCA -
01.2003
SSLC -
Sengunthar Hr. Sec. School
01.2000
Skills
- Statistical Analysis
- Relationship Building
- Labor Negotiations
- Strategic Planning
- Technology Integration
- Team Collaboration
- Report Creation
- Report Generation
- Meeting Leadership
Career Outline
- Date of Birth: 01/24/1985
- Father's Name: Dharmalingam.A
- Marital Status: Married
Certification
- TSA(Toyota Service Advisor) Basic
- TSA Level-1
- TSA Estimation course & TSA Advanced (MASTER)
Accomplishments
Received best Performance Award CEO
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Kannada
Beginner (A1)
A1
Timeline
Reviewer
Bajaj Allianz General Insurance Company Ltd.
04.2016 - 03.2019
Service Engineer
Bajaj Allianz General Insurance Company Ltd.
04.2010 - 03.2016
Senior Service Advisor – Body & Paint
M/s Lanson Motors Private Limited
12.2007 - 03.2010
Technician - Body & Paint Department
M/s Lanson Motors Private Limited
07.2006 - 12.2006
Cell Co-Ordinator
Gabriel India Ltd
09.2003 - 01.2006
City Head
Bajaj Allianz General Insurance Company Ltd.
- Current
Diploma in Mechanical Engineering -
Thiagarajar Polytechnic
PGDCA -
SSLC -
Sengunthar Hr. Sec. School
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