SARAVANAN M
Chennai
Summary
Dynamic Senior Client Specialist with proven expertise at Access Healthcare Services, adept at enhancing team productivity and customer service. Skilled in performance assessment and training initiatives, I successfully guided teams to achieve exceptional outcomes, resolving escalations efficiently and maximizing collections through strategic analysis. Committed to fostering collaborative environments for sustained success.
Overview
6
6
years of professional experience
Work History
Senior Client Specialist
Access Healthcare Services Pvt. Ltd
Chennai
04.2024 - Current
- Guided team members to ensure timely completion of tasks to high standards.
- Developed strategies that enhanced team productivity and elevated customer service.
- Trained new partners on essential processes and procedures for seamless integration.
- Monitored team performance against targets, implementing corrective actions as needed.
- Created comprehensive reports on team activities for management review.
- Delegated daily tasks to optimize productivity across the team.
- Reviewed completed work to ensure consistency, quality, and adherence to standards.
- Conducted quality assurance duties, providing actionable feedback for improvements.
Client Specialist
Access Healthcare Services Pvt. Ltd
Chennai
04.2023 - 04.2024
- Managed team of 12 members to achieve exceptional outcomes.
- Motivated and coached team, enhancing performance and retention.
- Identified training needs to support future development initiatives.
- Provided targeted feedback with supervisor collaboration to improve efficiency.
- Conducted training sessions and scheduled refresher courses for skill enhancement.
- Resolved escalations effectively, ensuring timely closure of issues.
Senior Client Partner
Access Healthcare Services Pvt. Ltd
Chennai
04.2022 - 04.2023
- Handled major rejections and denials from clearing houses and carriers.
- Reviewed EOBs and response letters to address denial issues.
- Provided knowledge sharing sessions to assist client partners effectively.
- Focused on maximizing collections for providers through strategic initiatives.
Client Partner
Access Healthcare Services Pvt. Ltd
Chennai
03.2021 - 04.2022
- Reviewed major rejections and denials from clearing houses and carriers to identify resolution opportunities.
- Analyzed payments and EOBs from major carriers, ensuring accuracy in pay-to-address and provider numbers.
- Focused on maximizing collections for providers through strategic follow-up and analysis.
AR Executive
Omega Healthcare
Chennai
11.2019 - 03.2021
- Interacted with numerous insurance firms to confirm claim status and addressed denial issues.
Education
B.E Mechanical Engineering -
Jayaram College of Engineering And Technology
Trichy04-2019
Higher Secondary -
National College Hr. Sec. School
Tiruchirappalli03-2015
Skills
- Team management skills
- Problem-solving abilities
- Relationship management
- Time efficiency strategies
- Performance assessment
- Training initiatives
- Escalation handling techniques
- Goal achievement strategies
- Project coordination skills
- Calmness in stressful situations
- Collaborative efforts in teams
- Active listening skills
- Effective communication
Affiliations
- Cricket
Accomplishments
- 2021-22 Star Performer Award in recognition of consistently exceeding every aspect.
- 2023-24 Lieutenant Award in recognition of leading and managing the team, guiding their team to meet the standards outlined in the Service Level Agreement (SLA).
Languages
Tamil
First Language
English
Intermediate (B1)
B1
DISCLAIMER
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief
Timeline
Senior Client Specialist
Access Healthcare Services Pvt. Ltd
04.2024 - Current
Client Specialist
Access Healthcare Services Pvt. Ltd
04.2023 - 04.2024
Senior Client Partner
Access Healthcare Services Pvt. Ltd
04.2022 - 04.2023
Client Partner
Access Healthcare Services Pvt. Ltd
03.2021 - 04.2022
AR Executive
Omega Healthcare
11.2019 - 03.2021
B.E Mechanical Engineering -
Jayaram College of Engineering And Technology
Higher Secondary -
National College Hr. Sec. School
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