Saravanaprabhu R
Service Manager
Chennai
Summary
To grow and work in a challenging environment where my skills will be best utilized for the profit of the organization.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Area Service Manager
IFB Industries Limited
03.2025 - Current
- Coordinated with teams for major installations and testing activities, ensuring timely execution and reporting daily progress to management.
- Provided technical support and guidance to field staff, resolving complex site-related issues efficiently.
- Drove service revenue generation through effective planning and execution of service operations.
- Ensured high standards of service delivery and customer satisfaction by addressing customer needs proactively.
- Prepared and submitted detailed test reports and safety documentation to clients in compliance with standards.
- Diagnosed, analyzed, and repaired product failures, ensuring optimal performance and reliability.
- Evaluated customer requirements, and recommended suitable products or services to enhance the customer experience.
- Maintained accurate records and documentation in line with regulatory and company requirements.
- Managed monthly documentation, including stock statements, breakdown reports, and preventive maintenance (PM) reports.
- Conducted post-maintenance monitoring to verify the effectiveness of repairs and system improvements.
Operation Manager -Service
ITTECHIES PVT LTD
12.2021 - 02.2025
- Managed warranty and trade service calls for HP laptops and printers, ensuring timely and effective resolution of customer issues.
- Provided technical support to field technicians, and oversaw service center operations, enhancing overall service quality.
- Led the management of installation and repair turnaround times (TAT) for service centers, optimizing workflow and efficiency.
- Coordinated reverse logistics follow-ups to streamline return processes, and improve customer satisfaction.
- Monitored and analyzed key performance indicators (KPIs) across all service centers, driving improvements in service delivery.
- Delivered exceptional service for Xiaomi consumer electronics (TVs, RVMs, WP) across Tamil Nadu, Andhra Pradesh, and Telangana.
- Enhanced customer experience by proactively addressing needs and exceeding expectations in service delivery.
- Facilitated team meetings to delegate tasks, communicate objectives, and prioritize individual responsibilities for optimal performance.
- Conducted operational reviews to identify inefficiencies and implement necessary changes, fostering continuous improvement.
Area Service Manager
VEGO HOME APPLIANCES PVT LTD
03.2021 - 12.2021
- Handled Service call Allocation to Franchise for the entire south (TN, Kerala, Karnataka)
- Managing calls in CRM and following up for spares pending
- Closing calls in CRM for the franchise and giving training to service partners
- Following service partners and assisting them to close the call in TAT.
- Providing CRM training to Partners
- Managed and maintained the service desk, including leading team members and evaluating department efficiency.
Service Co-Ordinator
INDICOOL INNOVATION PVT LTD
07.2020 - 02.2021
- Managed a team of engineers in the Tennessee region, overseeing service calls for chest freezers and vest coolers, ensuring timely and efficient resolutions
- Addressed and resolved customer escalations, fostering positive relationships and enhancing customer satisfaction through effective communication and problem-solving.
- Coordinated spare parts management and streamlined the dispatch process, ensuring prompt delivery of components to service engineers and minimizing downtime.
PROJECT ENGINEER
THERMAK AIR TECHNOLOGIES
10.2016 - 06.2020
- Oversaw the operation of a 400 TR DX system, including packaging and duct systems for large-scale temperature regulation projects, ensuring optimal performance and efficiency.
- Executed installation and commissioning of a 650 HP VRF system and Laminar Flow projects, demonstrating expertise in managing package units, duct systems, DX systems, and VRF technology.
- Conducted training sessions on health and safety best practices for contractors during project erection and commissioning, promoting a culture of safety and compliance.
- Designed and performed detailed duct calculations using AutoCAD, optimizing airflow and system performance for various HVAC applications.
- Proficient in heat load calculations, ensuring the selection and commissioning of appropriate indoor units to meet specific project requirements and enhance energy efficiency.
Education
B.E - Mech
K.S.Rangasamy College of Technology
Tiruchengode04-2015
H.S.C -
Reliance Matric Higher Secondary School
04-2011
State Board -
Vedha Loga Vidyalaya
04-2009
Skills
Customer service Management
Team Leadership
Operational efficiency
Interests
Playing badminton
Timeline
Area Service Manager
IFB Industries Limited
03.2025 - Current
Operation Manager -Service
ITTECHIES PVT LTD
12.2021 - 02.2025
Area Service Manager
VEGO HOME APPLIANCES PVT LTD
03.2021 - 12.2021
Service Co-Ordinator
INDICOOL INNOVATION PVT LTD
07.2020 - 02.2021
PROJECT ENGINEER
THERMAK AIR TECHNOLOGIES
10.2016 - 06.2020
B.E - Mech
K.S.Rangasamy College of Technology
H.S.C -
Reliance Matric Higher Secondary School
State Board -
Vedha Loga Vidyalaya