Sarthak Bounthiyal
New Delhi
Summary
Proactive and reliable multitasker with excellent organization skills and ability to prioritize patient needs and coordinate daily basic care needs. Highly motivated team player with excellent written and verbal communication skills, attention to detail, and passion for process improvement efforts.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Pacific BPO PVT LTD
Noida
04.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed Client service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with Client to gain insights into their needs.
Team Leader
Pacific BPO PVT LTD
Noida
06.2022 - 04.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitor daily performance and output levels
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
Subject Matter Expter
Pacific BPO PVT LTD
Noida
10.2020 - 04.2022
- Provided subject matter expertise and guidance to cross-functional teams in the development of process.
Analyst
Pacific BPO PVT LTD
Noida
07.2019 - 10.2020
Analyst
R1RCM
Gurgoan
10.2018 - 07.2019
- Responsible for working assigned claims and running reports to identify claims that require a follow-up and resolve the denial by taking appropriate action as per Client's guidelines. Ensuring timely follow up to save claims from getting written off due to untimely following up.
Education
Bachelor of Technology - Civil Engineering
Sarthak Bounthiyal
New Delhi, India07-2016
Skills
The ability to develop and execute plans that improve revenue cycle performance, enhance patient and client satisfaction, and align with the organization's goals
Timeline
Assistant Manager
Pacific BPO PVT LTD
04.2024 - Current
Team Leader
Pacific BPO PVT LTD
06.2022 - 04.2024
Subject Matter Expter
Pacific BPO PVT LTD
10.2020 - 04.2022
Analyst
Pacific BPO PVT LTD
07.2019 - 10.2020
Analyst
R1RCM
10.2018 - 07.2019
Bachelor of Technology - Civil Engineering
Sarthak Bounthiyal
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