Sarthak Saha
Supply Chain Analyst
Bengaluru
Summary
.
Experienced with managing end-to-end logistics process and production planning, ensuring timely and cost-effective delivery. Utilizes strategic planning and coordination to optimize shipment routes and schedules. Track record of maintaining compliance with international shipping regulations and fostering strong relationships with clients and carriers.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
4
4
Languages
Work History
Logistics Specialist
Clarion Integrated Logistics Solution
Bangalore
11.2024 - Current
- Introduced advanced analytics into decision-making processes, leading to data-driven insights for strategic planning and resource allocation.
- Managed cross-functional teams to ensure seamless coordination between procurement, warehousing, and transportation functions.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services within budget constraints.
- Managed multiple shipments simultaneously, delivering accurate and timely information to stakeholders at all times.
- Optimized inventory management by accurately recording raw material usage and finished goods output, minimizing stock discrepancies.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
Operation Specialist - Air
Xhipment
Bangalore
09.2023 - 11.2024
- Manage the scheduling and tracking of shipments, select carriers, and negotiate freight rates
- Inventory management, Supply Chain Optimization, Data Analysis
- Cross-functional collaboration and have worked with the sales team to generate leads for customer acquisition.
- Worked with Indian and US Customs for Export and Import Clearance along with documentation.
- Procuring various vendors and CHAs across the country for profitable business.
- Worked on 1st Mile and Last Mile operations
- Analyzing and working on end-to-end Logistics, along with Warehousing and Trucking.
- Developed SOPs as per the business requirement.
Quality Analyst
Vedantu Innovation Pvt Ltd
Bangalore
06.2022 - 05.2023
- Configured Improved customer support and sales verification processes, implemented effective techniques, and conducted sales audits. Enhanced sales performance through innovative strategies and continuous improvement. Provided valuable insights for various experimental projects.
- Collaborated with cross-functional teams to create training documents and enhance processes. Established quality parameters for support and CRM systems to improve call and email responses.
- Implemented upskilling programs and conducted quality sessions and quizzes to enhance customer experience. Achieved a 90%+ Quality Score for customer support and a 70% customer retention rate.
- Streamlined the audit process, ensuring clarity in classroom doubts and providing supervision.
Associate Trainer - Teacher Excellence
Vedantu Innovation Pvt Ltd
Bangalore
11.2021 - 06.2022
- Managed Developed and curated training modules for operational executives, focusing on their day-to-day key result areas (KRAs). Assisted in optimizing training efficiency and tailored plans for improved learning outcomes.
- Coordinated and conducted small group and individual training sessions to meet staff and organizational learning needs. Delivered training on leadership, soft skills, and technical topics across cross-functional teams.
- Achieved a training score of 4.8 out of 5.0, demonstrating high participant satisfaction.
- Conducted audits for business units, enhancing the user experience. Designed modules aligned with business requirements to improve employee skills and overall performance.
Academic Mentor
Vedantu Innovation Pvt Ltd
Bangalore
04.2020 - 10.2021
- Achieved a monthly customer retention rate of over 95% and maintained a customer satisfaction (CSAT) score of 4.5 out of 5.0 by providing quick and effective resolutions.
- Implemented pilot projects to improve customer satisfaction and problem-solving. Acted as an SME and process enhancer, addressing academic and non-academic student issues.
Business Development Manager
SKAVA ELECTRIC
Bangalore
06.2019 - 01.2020
- Developed proposals, contracts, and procedures to attract clients and improve work operations. Built strong business networks and relationships through direct communication with customers and partners.
- Engaged in both cold sales and hot sales activities to generate leads and close deals.
Education
Mechanical Engineering -
Sri Venkateshwara College of Engineering
BangaloreSkills
- CRM (Lead Square, Sales force, Freshworks, Zoho)
- Microsoft Office
- WAVE
- International Logistics
- Supply Chain Operations
- Quality and Analysis along with Process Optimization
- Documentations and Management
- Reports Generation
- Freight Forwarding
- Scheduling
- Production Planning
Timeline
Logistics Specialist
Clarion Integrated Logistics Solution
11.2024 - Current
Operation Specialist - Air
Xhipment
09.2023 - 11.2024
Quality Analyst
Vedantu Innovation Pvt Ltd
06.2022 - 05.2023
Associate Trainer - Teacher Excellence
Vedantu Innovation Pvt Ltd
11.2021 - 06.2022
Academic Mentor
Vedantu Innovation Pvt Ltd
04.2020 - 10.2021
Business Development Manager
SKAVA ELECTRIC
06.2019 - 01.2020
Mechanical Engineering -
Sri Venkateshwara College of Engineering
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