Summary
Overview
Work History
Education
Skills
Awards and Recognitions
Projects and Presentations
Declaration
Work Availability
Timeline
Hi, I’m

Sasmita Mohanty

Bengaluru
It is never too late to be what you might have been.
George Eliot

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows. Proven skill in resolving problems quickly on first call. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

4
years of professional experience

Work History

Accenture
Bengaluru

Cloud Tech Support Associate
02.2022 - 09.2022

Job overview

  • Worked as Associate in Accenture web application scanning team
  • Identifying security vulnerabilities within running web-based applications
  • Security solution implementation and management
  • Experience with HCL AppScan Standard and BurpSuite automated application scanning and reporting tools
  • Familiar with Windows OS.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Accenture
Bengaluru

SW/App/Cloud Tech Support Associate
05.2021 - 02.2022

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Troubleshooting on computer driver related issues like sound drivers internet drivers network related issues and display drivers.
  • Troubleshooting on non compliance issues no boot and blue screen issues.
  • Troubleshooting on Microsoft office applications and standard applications provided by Accenture.
  • Handled potentially dissatisfied users to improve overall product satisfaction.
  • Mentored and assisted team members and new members on the process to ensure user satisfaction and faster resolution.

Concentrix
Bengaluru

Associate Engineer
11.2020 - 05.2021

Job overview

  • Provide commercial support for, exchange to customers through offline chat
  • Troubleshooting on account configurations issues and account sync with Office 365 accounts and other protocols as well.
  • Offered troubleshooting of Outlook 365, providing support and followed protocols for providing quality support to the users.
  • Mentored juniors, aiding in onboarding process and instructing new personnel on applicable guidelines and techniques.
  • Reviewed and corrected work of entry-level engineers.

Concentrix
Bengaluru

Senior Technical Support Associate
03.2018 - 10.2020

Job overview

  • Installation of windows (Clean and Custom installation) and provide post installation support.
  • Installing and activating windows operating systems and Microsoft office. 2016 2012 2010 Troubleshooting blue screen and no boot issues.
  • Troubleshooting computer driver related issues like sound drivers, internet drivers, network related issues and display drivers.
  • Basic troubleshooting on external hardware such as printers and scanners.
  • Handle potentially dissatisfied customers to improve overall products at of satisfaction.
  • Mentored and assisted team members and new members on the process to ensure customer satisfaction and faster resolution.
  • Followed drive goals and achieved the monthly parameters which include customer survey, AHT and SLA.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

Raajdhani Engineering College
Bhubaneswar

B.Tech from Electrical, Electronics And Communications Engineering
04.2016

Skills

  • Basic knowledge of Active Directory(AD)
  • Download installation and activation with MS office apps and Windows OS
  • Resolving issues related to windows 7, 8, 81, and 10 and Microsoft Outlook 365
  • Knowledge Base
  • Sound knowledge of troubleshooting non-compliance-related issues on workstations
  • Strong written and verbal communication skills Good presentation and negotiation skills
  • Superior customer experience in demonstrating empathy and sympathy
  • Resolving Problems and Incidents
  • Collaborative Team Player
  • User Support and Troubleshooting
  • Organizational Skills
  • Technical Troubleshooting
  • Tech Support

Awards and Recognitions

  • Promoted as Senior Engineer (SIE)- December 2019
  • Promoted as Senior Technical Support Associate- June 2020
  • Awarded as Best Performer for December 2019.
  • Awarded as Legend of the Year 2020.

Projects and Presentations

Presentation on solar hybrid inverter

  • Worked with team of my college mates to prepare a solar hybrid inverter as a project. It was later used for college after successful testing.

Remote control lamp

  • Minor project on remote control lamp.

Wearable biosensors

  • Single handedly presented a PowerPoint presentation on wearable biosensors.

Declaration

I, Sasmita Mohanty, hereby declare that the above mentioned details are true to the best of my knowledge.



Place: Bangalore.

Availability
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Timeline

Cloud Tech Support Associate

Accenture
02.2022 - 09.2022

SW/App/Cloud Tech Support Associate

Accenture
05.2021 - 02.2022

Associate Engineer

Concentrix
11.2020 - 05.2021

Senior Technical Support Associate

Concentrix
03.2018 - 10.2020

Raajdhani Engineering College

B.Tech from Electrical, Electronics And Communications Engineering
Sasmita Mohanty