Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows. Proven skill in resolving problems quickly on first call. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Hi, I’m
Sasmita Mohanty
Technical Support Associate
Bengaluru
Summary
Overview
5
years of professional experience
Work History
AccentureBengaluru
Cloud Tech Support Associate
02.2022 - 09.2022
Job overview
- Worked as Associate in Accenture web application scanning team
- Identifying security vulnerabilities within running web-based applications
- Security solution implementation and management
- Experience with HCL AppScan Standard and BurpSuite automated application scanning and reporting tools
- Familiar with Windows OS.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
AccentureBengaluru
SW/App/Cloud Tech Support Associate
05.2021 - 02.2022
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Troubleshooting on computer driver related issues like sound drivers internet drivers network related issues and display drivers.
- Troubleshooting on non compliance issues no boot and blue screen issues.
- Troubleshooting on Microsoft office applications and standard applications provided by Accenture.
- Handled potentially dissatisfied users to improve overall product satisfaction.
- Mentored and assisted team members and new members on the process to ensure user satisfaction and faster resolution.
ConcentrixBengaluru
Associate Engineer
11.2020 - 05.2021
Job overview
- Provide commercial support for, exchange to customers through offline chat
- Troubleshooting on account configurations issues and account sync with Office 365 accounts and other protocols as well.
- Offered troubleshooting of Outlook 365, providing support and followed protocols for providing quality support to the users.
- Mentored juniors, aiding in onboarding process and instructing new personnel on applicable guidelines and techniques.
- Reviewed and corrected work of entry-level engineers.
ConcentrixBengaluru
Senior Technical Support Associate
03.2018 - 10.2020
Job overview
- Installation of windows (Clean and Custom installation) and provide post installation support.
- Installing and activating windows operating systems and Microsoft office. 2016 2012 2010 Troubleshooting blue screen and no boot issues.
- Troubleshooting computer driver related issues like sound drivers, internet drivers, network related issues and display drivers.
- Basic troubleshooting on external hardware such as printers and scanners.
- Handle potentially dissatisfied customers to improve overall products at of satisfaction.
- Mentored and assisted team members and new members on the process to ensure customer satisfaction and faster resolution.
- Followed drive goals and achieved the monthly parameters which include customer survey, AHT and SLA.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Raajdhani Engineering CollegeBhubaneswar
B.Tech from Electrical, Electronics And Communications Engineering
University Overview
Skills
Basic knowledge of Active Directory(AD)undefined
Timeline
Cloud Tech Support Associate
Accenture
02.2022 - 09.2022
SW/App/Cloud Tech Support Associate
Accenture
05.2021 - 02.2022
Associate Engineer
Concentrix
11.2020 - 05.2021
Senior Technical Support Associate
Concentrix
03.2018 - 10.2020
Raajdhani Engineering College
B.Tech from Electrical, Electronics And Communications Engineering
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