Satarupa Motilal
Kolkata
Summary
Being a student of Masters in Hospital Management looking for an opportunity to grow while working with a premier organization. I consider myself confident and well balanced to grab any learning opportunity within the industry. I thrived in an atmosphere of challenge, pressure and excitement such as that offered at your organization and look forward to explore how my abilities can best serve your needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Nova IVF Fertility
Kolkata
07.2021 - 06.2022
- Greeted and welcomed patients upon arrival, providing them with necessary paperwork.
- Coordinated with internal departments to ensure smooth flow of operations in the front desk area.
- Provided administrative support such as faxing, scanning, copying, data entry and mail distribution.
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Collected co-payments and other fees due at time of service.
- Processed payments accurately using various methods such as cash, credit cards or checks.
- Conducted follow up calls to confirm upcoming appointments or check on patient satisfaction.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Gather feedback of patients after doctor consultation and send it to the management for further development of the organization.
Floor Coordinator
Belle Vue Clinic
Kolkata
11.2018 - 02.2021
- Identified areas for improvement in existing procedures, leading to increased efficiency and cost savings.
- Responded promptly to customer inquiries about their insurance policies or benefits.
- Monitored claims processing activities, ensuring timely resolution of disputes between customers and insurers.
- Assessed customer needs through surveys and feedback forms, then tailored appropriate solutions accordingly.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Full and final settlement of insurance patients after the discharge of the patients.
- Send the settled file to the different insurance company for recovery of hospital payment.
- Working in health check-up department, Medical records, ECHO department, CGHS, Physiotherapy departments.
Education
MBA - Hospital Administration
Swami Vivekanand Subharti University
Meerut03-2022
BBA - Hospital Management
Maulana Abul Kalam Azad University of Technology
Kolkata11-2018
Higher Secondary
Nabagram Hiralal Paul Balika Vidyalaya
Kolkata05-2015
Secondary Education
Nabagram Hiralal Paul Balika Vidyalaya
Kolkata05-2013
Skills
- Personal Management
- Agile
- Resilience
- Time Management
- Quick Learner
- Proactivity
- Analytical
Languages
English
First Language
English
Advanced (C1)
C1
Bengali
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Certification
- Human Resource Leadership Program certification from Interactive HR Spot Pvt.Ltd.
Timeline
Customer Care Executive
Nova IVF Fertility
07.2021 - 06.2022
Floor Coordinator
Belle Vue Clinic
11.2018 - 02.2021
MBA - Hospital Administration
Swami Vivekanand Subharti University
BBA - Hospital Management
Maulana Abul Kalam Azad University of Technology
Higher Secondary
Nabagram Hiralal Paul Balika Vidyalaya
Secondary Education
Nabagram Hiralal Paul Balika Vidyalaya
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