SATENDRA SINGH
Manikpur
Summary
Dynamic Zonal Collection Manager with a proven track record at Axis Bank Limited, adept at driving recovery strategies and enhancing customer experience. Expert in capacity planning and relationship management, successfully managed a 5000Cr portfolio while leading a team of 20. Recognized for reducing slippages and improving operational compliance.
Overview
19
19
years of professional experience
Work History
Zonal Collection Manager (VICE PRESIDENT)
Axis Bank Limited
Kolkata
04.2025 - Current
- Zonal Head Based out of Kolkata taking care of Business loan portfolio for East Zone from X to Write off with team size of 20 including 5 state heads.
- Book Size of 5000 maintain C-X and X to bounce %. 30+ restriction, control on slippages and from slippages to Upgrade. Mainitan ROR on Recovery front.
- Managing the Gross Book of 5000Cr of Portfolio of Business Loan Under Retail assets for East
- Responsible for monitoring the collection Manager Performance as per Bank Target Respective Location.
- Preparation of Bucket wise performance MIS and daily reporting collection Reports.
- Regular Monitoring DRR against Achievement.
- Responsible for monitoring the Area Collection Managers & Collection Managers Performance as per Assigned Targets for Respective Locations.
- Review of Bucket wise performance MIS and daily reporting collection Reports to Seniors.
- Regular Monitoring DRR against Achievement.
- Responsible for collections through In House collection team by continuous review, systematic follow-ups and feedback analysis.
- Managing banking product portfolios (Unsecured Loans) through field Collection and Call centre.
- Responsible for controlling the NPA & GCL of assigned region as well as products by arresting the flow rates.
- Responsible for handling Operational delinquencies.
- Interacting with other departments such as Business, Credit and Operations for delinquency management as well as for resolving customer queries.
- Managing write-off banking Products through aggressive Settlements drive.
- Suitable legal initiation on Case-to-case basis e.g. Sec 138, Money Suit, Sarfaesi & DRT.
- For Corporate clients Petition of winding up under sec 272 of Companies Act.
- Empanelment of advocates for Property search for further attachment through court.
- Establishment of Skip tracing agencies to find SKIP Customers.
- Education of CIBIL awareness program for Situational default customers.
- Monitoring & training to field staff for compliance aspect.
Regional Head (Collection Band II)
JIO FINANCIAL SERVICES
Kolkata
01.2024 - 04.2025
- Regional Head Based out of Kolkata taking care of Consumer Durable and personal loan portfolio for North and East Region.
Regional Collection Manager (Vice -President)
YES BANK LTD
Kolkata
05.2018 - 01.2024
- Growth Pyramid
- Regional Collection Manager (Asst Vice President) Based out of Jaipur taking care of Consumer, Mortgage, Business Banking and Rural portfolio for Rajasthan.
- Regional Collection Manager (Vice President) Based out of Kolkata taking care of Commercial, Mortgage and Business Banking portfolio for East & CG having a team Size of 10 Collection managers 2 Area Collection Managers.
- Regional Collection Manager (Vice President) Based out of Kolkata taking care of Commercial Business collection for North & East 60+ Portfolio having a team Size of 25 Collection managers 2 Area Collection Managers and one Regional Manager.
- Managing the Gross Book of 7000Cr of Portfolio of CB Mortgage & BB Under Retail assets for East & North.
- Responsible for monitoring the collection Manager Performance as per Bank Target Respective Location.
- Preparation of Bucket wise performance MIS and daily reporting collection Reports.
- Regular Monitoring DRR against Achievement.
- Responsible for monitoring the Area Debt Managers & Debt Managers Performance as per Assigned Targets for Respective Locations.
- Review of Bucket wise performance MIS and daily reporting collection Reports to Seniors.
- Regular Monitoring DRR against Achievement.
- Responsible for collections through In House collection team by continuous review, systematic follow-ups and feedback analysis.
- Managing banking product portfolios (Secured and Unsecured Loans) through field Collection and Call centre.
- Responsible for controlling the NPA & GCL of assigned region as well as products by arresting the flow rates.
- Responsible for handling Operational delinquencies.
- Interacting with other departments such as Business, Credit and Operations for delinquency management as well as for resolving customer queries.
- Managing write-off banking Products through Repossession and Settlements.
- Appointments of Recovery agencies for Repossession and Enforcement agencies for Sarfaesi.
- Suitable legal initiation on Case-to-case basis e.g. Sec 138, Money Suit, Sarfaesi & DRT.
- For Corporate clients Petition of winding up under sec 272 of Companies Act.
- Empanelment of advocates for Property search for further attachment through court.
- Establishment of Skip tracing agencies to find SKIP Customers.
- Education of CIBIL awareness program for Situational default customers.
- Settlement Drive & Timely auction of repossessed assets.
- Monitoring & training to field staff for compliance aspect.
Regional Debt Manager (Manager Band II)
ICICI BANK LTD
Kolkata
10.2006 - 04.2018
- Growth Pyramid
- Debt Manager (Asst. Manager-Grade II) RIBG Portfolio (Location:- Jharkhand).
- Area Manager (Jharkhand, Orissa, W. Bengal. RIBG + EMERGING MARKERTS Jharkhand & Bihar)
- Area Manager (Manager-Grade I) EMERGING MARKERTS for EAST (0 to 365), (Location: - Kolkata)
- Regional Manager (Manager-Grade II) EMERGING MARKERTS for EAST, (Location: - Kolkata)
- Regional Manager (Manager-Grade II) RIBG Portfolio Northern Maharashtra & Vidharbha Region, (Location: - Nashik)
- Managing Collection Portfolio for, RIBG (Rural inclusive Banking Group), in Northern Maharashtra & Vidharbha Locations.
- Responsible for monitoring the Area Debt Managers & Debt Managers Performance as per Assigned Targets for Respective Locations.
- Review of Bucket wise performance MIS and daily reporting of collections.
- Regular Monitoring DRR against Achievement.
- Responsible for collections through In House collection team by continuous review, systematic follow-ups and feedback analysis.
- Managing the Collection Portfolio of Retail Assets Product (Auto, CB PL & TW) Under EMCT for West Bengal, Jharkhand, Bihar, Orissa & Assam locations.
- Managing the Collection Portfolio of, RIBG Products for West Bengal, Jharkhand & Orissa.
- Responsible for monitoring the collection Manager Performance as per Bank Target Respective Location.
- Preparation of Bucket wise performance MIS and daily reporting collection Reports.
- Regular Monitoring DRR against Achievement.
- Responsible for monitoring the Area Debt Managers & Debt Managers Performance as per Assigned Targets for Respective Locations.
- Review of Bucket wise performance MIS and daily reporting collection Reports to Seniors.
- Regular Monitoring DRR against Achievement.
- Responsible for collections through In House collection team by continuous review, systematic follow-ups and feedback analysis.
- Managing banking product portfolios (Secured and Unsecured Loans) through field Collection and Call centre.
- Responsible for controlling the NPA & GCL of assigned region as well as products by arresting the flow rates.
- Responsible for handling Operational delinquencies.
- Interacting with other departments such as Business, Credit and Operations for delinquency management as well as for resolving customer queries.
- Managing write-off banking Products through Repossession and Settlements.
- Appointments of Recovery agencies for Repossession and Enforcement agencies for Sarfaesi.
- Suitable legal initiation on Case-to-case basis e.g. Sec 138, Money Suit, Sarfaesi & DRT.
- For Corporate clients Petition of winding up under sec 272 of Companies Act.
- Empanelment of advocates for Property search for further attachment through court.
- Establishment of Skip tracing agencies to find SKIP Customers.
- Education of CIBIL awareness program for Situational default customers.
- Settlement Drive & Timely auction of repossessed assets.
- Monitoring & training to field staff for compliance aspect.
Education
Bachelor of Science -
Magadh University
HSSC -
BIEC Patna
SSC -
BSEB Patna
Skills
- Capacity planning
- Channel distribution and development
- Audit and compliance
- Customer interaction
- Customer experience
- Fraud prevention and detection
- Internal control systems
- Audit reporting
- Escalation management
- Customer grievances resolution
- Sales and credit collaboration
- Customer behavior analysis
- Cross selling
- Digitization
- Relationship management
- Business operations management
- Procedure development
- Service standards development
- Organizational skills
- Motivational skills
- Team player
- Leadership
Languages
- Hindi
- English
- Bangla
Personal Information
Date of Birth: 10/09/76
Timeline
Zonal Collection Manager (VICE PRESIDENT)
Axis Bank Limited
04.2025 - Current
Regional Head (Collection Band II)
JIO FINANCIAL SERVICES
01.2024 - 04.2025
Regional Collection Manager (Vice -President)
YES BANK LTD
05.2018 - 01.2024
Regional Debt Manager (Manager Band II)
ICICI BANK LTD
10.2006 - 04.2018
Bachelor of Science -
Magadh University
HSSC -
BIEC Patna
SSC -
BSEB Patna
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