CHETAN SHIVALKAR
Dombivali West
Summary
Dynamic Zonal Collection Manager with proven expertise at Arrise BPO Solutions Pvt Ltd., excelling in team leadership and debt collection strategies. achieved a 90% success rate in payment collections through effective negotiation and performance monitoring. skilled in data analysis and fostering collaboration across departments to resolve complex issues and enhance collection processes. Dynamic Zonal Collection Manager with expertise in team leadership and debt collection strategies. Achieved a 90% success rate in payment collections through effective negotiation and performance monitoring. Cultivates collaboration across departments to resolve complex issues and enhance collection processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Zonal Collection Manager
Arrise BPO Services Private Limited
05.2023 - Current
- Managed last 3 years 2 portfolio previious Tata motors finance ltd and presently last 6 month handled Poonawalla fincorp ltd
- Managed seating arrangements at Tata Motors Finance Limited, ensuring optimal space utilization.
- Managed a 2 TL & 07 collection agents and oversaw the collection 0 bucket to 25 bucket overdue accounts
- Handled Secured commercial & non-commercial vehicle cases And Unsecured Bussiness Loan
- Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.
- Developed and maintained positive relationships with clients, ensuring effective communication regarding account status.
- Negotiated payment arrangements with customers in financial difficulty, maintaining positive customer relations while recovering debts.
- Provided training and guidance to collection agents on best practices for debt collection and customer service
- Monitor collection activities and performance metrics, such as collection effectiveness, call quality, and skip tracing success rates.
- Analyse delinquency trends and portfolio performance to identify root causes and recommend process improvements or changes in collection tactics.
- Collaborate with cross-functional teams, including legal, compliance, and customer service, to address complex collection issues and resolve customer disputes.
Team Leader
Tata Business Support Services Pvt Ltd
11.2017 - 05.2023
- Optimized seating arrangements at Tata Motors Finance limited for maximum space efficiency
- Administered portfolio management for 25+bktand wright off accounts to ensure accuracy.
- Managed a team of five collection agents. overdue account collections.
- Conducted skip tracing and asset searches to locate customers with outstanding debts.
- Developed and implemented effective collection strategies to enhance collection rates.
Agency Coordinator
HDB Financial Services Pvt Ltd
CBD Belapur
02.2013 - 11.2017
- Handling 3 agencies in west region. (HDFC TW X Bucket Collection)
- Daily evening data collate and distribute next day with all agencies.
- Daily collected executive wise root map for all agencies.
- Daily calling executive and collect daily basis 300 cases feedback & maintain in excel record like MIS
Senior Contact Centre Executive
Adventity Global Service Pvt Ltd
Thane
03.2009 - 02.2013
- Handling ICICI TW (X-Bucket)
- Daily calling this data & generate lead and EMI collection pickup
- Same pickup follow agency executive
- Daily calling executive & follow pickup cases asking pickup collection
Education
Bachelors of Arts - Arts
Yashwantrao Chavan Maharashtra Open University
Maharashtra India 2020
Skills
- Team management
- Debt collection
- Skip tracing
- Data analysis
- Performance monitoring
- Strong negotiation skills
Certification
DRA (IIBF)
Accomplishments
- High Payment Collection Success Rate
- Achieved a 90% success rate in payment collections through effective negotiation and performance monitoring.
Languages
Marathi
Hindi
English
Interests
- Carrom And Cricket
Timeline
Zonal Collection Manager
Arrise BPO Services Private Limited
05.2023 - Current
Team Leader
Tata Business Support Services Pvt Ltd
11.2017 - 05.2023
Agency Coordinator
HDB Financial Services Pvt Ltd
02.2013 - 11.2017
Senior Contact Centre Executive
Adventity Global Service Pvt Ltd
03.2009 - 02.2013
Bachelors of Arts - Arts
Yashwantrao Chavan Maharashtra Open University