Sathyaprasada M

Project: AOG - GCE

• Collaborated with cross-functional teams to expedite parts for grounded aircraft
• Recovered 3,500 aircraft from grounding over 4 years, generating ~$900B in revenue
• Recognition from APAC Leadership Team for AOG support
• Recognition from BGA EMEAI CBT for AOG support

Project: Pyramid Model - GCE

• Pioneered initiatives to enhance customer experience processes
• $15M blocked orders released during Q2, 2020 Quarter End Support

Project: Aero Demand Volatility Transformation

• Deployed Order Cancellation Policy in aerospace as core team member
• Revenue: $283K from 2018 - Q2 2019

Project: PRO Transformation

• Identified and resolved SAP glitch causing incorrect accounts receivable over 3 years
• Revenue: $1M

Project: · PRO Reserve

• Cleared unbilled receivables to reduce Reserve Balance
• Revenue: $1.8M from 2018 - 2019

Project: PRO Revenue

• Resolved issue with invoices hitting unbilled receivables rather than net trade sales account
• Revenue: $514K in 2019

Project: Order Management

• Directed conversations to convert business needs into measurable deliverables and quality criteria
• Owned quality of deliverables and training requirements, acting as Subject Matter Expert
• Managed team across functions to achieve zero backlog, sustaining 100% OTTR
• VOCOLLECT which converts the voice to Sales Order in SAP

Project: PRO

• Developed case study to incorporate business rules and achieve faster turnaround times
• Developing Standard Work & Aerospace Procedure to standardize the process
• Reduced backlog by 40% over 18 months
• PERSONA framework to reduce the time to create Sales Order than multiple tabs in SAP
• Town Hall Recognition for improvements in TAT & Backlogs in PRO by VP.

• Processed customer returns for credit in accordance with returns policy and aerospace procedures
• Worked with Automation Team to create BOT to cancel the Returns beyond Time Frame

• Entering paper/fax orders in SAP & processing inbound EDI orders
• Complete quote request & Order status request

• Order booking and performing Changes and Cancellation