Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service
Overview
7
7
years of professional experience
Work History
Branch Head
M Power Finance Pvt. Ltd.
Nashik
08.2024 - Current
Enhanced service quality and resolved client issues, resulting in improved customer satisfaction ratings.
Implemented effective sales strategies to consistently exceed branch targets.
Managed urban area business to strengthen portfolio performance.
Oversaw daily branch operations, ensuring regulatory compliance and operational integrity.
Boosted collections efficiency through strategic planning and process implementation.
Managed write-offs and PAR collections with improved tactics for better outcomes.
Ensured adherence to professional standards throughout audit processes, maintaining integrity of audit work.
Branch Manager
L&T Financial Services Ltd.
Fulambri & Sakri
11.2020 - 01.2024
Managed staff scheduling, hiring, and training processes to optimize team efficiency.
Reviewed internal control systems and financial records for accuracy and compliance.
Conducted regular audits of financial records, ensuring precision in reporting.
Monitored monthly financial performance to identify trends and potential issues.
Evaluated IL/JLG loan applications for creditworthiness and guideline adherence.
Integrated MERC/ERP systems with other business applications to enhance operational efficiency.
Branch Operation Manager
L&T Financial Services Ltd.
Shahada
06.2019 - 11.2020
Ensured adherence to banking regulations and policies for operational integrity.
Resolved customer complaints promptly to enhance service satisfaction.
Maintained precise records of financial transactions for accurate reporting.
Conducted routine audits of branch operations to identify improvement opportunities.
Managed inventory levels of cash and supplies to optimize resource allocation.
Prepared monthly performance reports to track branch metrics effectively.
Executed appraisals, including customer visits, household verifications, and KYC checks.
Supported outside sales team in servicing clients and acquiring new business opportunities.
Front Line Officer
L&T Financial Services Ltd.
03.2018 - 06.2019
Monetary of Collection Meeting.
Lead Generation for business loan.
Identified potential new customers through market research and analysis.
Maintained accurate records of collection activities in customer database.
Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
Education
MBA - Banking And Finance
Vimalbai Patil Arts & Com College
Sakri
01-2023
Bachelor of Arts - English
A M Patil College
Pimpalner
01.2016
H S C - Science Education
A M Patil College
Pimpalner
01.2012
S S C - Vocational-Technical Education
SNJB High School
Chandwad
01.2010
Skills
Team supervision
Proficient in MS office
Performance reviews
ERP/MERC Software
Conflict resolution
Team supervision
Personal Information
Date of Birth: 08/07/94
Marital Status: Married
Disclaimer
I hereby declare that the above stated information is true and correct up to the best of my knowledge and belief.