Satish Saidu

A telecaller’s roles and responsibilities for a resume should highlight skills in outbound calling, customer engagement, lead generation, sales conversion, and excellent communication. Below are industry-standard descriptions you can use in a resume for a telecaller role

• Answered incoming calls from customers seeking assistance with product or service related issues.
• Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
• Recorded detailed notes about each call in order to maintain accurate records for future reference.
• Resolved customer complaints in an efficient manner following established protocols.
• Maintained and recorded customer information in database.
• Managed multiple tasks simultaneously while maintaining focus on each individual caller.