Satya Prakash
Summary
"Results-driven Lead Business Analyst with over 13 years of experience in delivering high-impact business solutions and driving strategic initiatives. Expertise in gathering and analyzing business requirements, leading cross-functional teams, and implementing Digital systems to enhance operational efficiency and customer satisfaction. Proven track record of optimizing processes, managing large-scale projects, and leveraging data to inform decision-making. Adept at building strong stakeholder relationships and aligning IT solutions with business goals to achieve measurable improvements in performance and profitability."
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Business Analyst/Senior Manager, Mobility
Ujjivan Small Finance Bank, Head Office
09.2023 - Current
- Led the implementation of BusinessNext CRM Mobility, resulting in a 30% increase in sales productivity and a 25% improvement in customer retention.
- Gathered and analyzed requirements from stakeholders, translating them into actionable CRM solutions and customizations.
- Developed and executed a comprehensive CRM strategy, aligning system capabilities with business objectives and driving a 20% increase in customer engagement.
- Managed a cross-functional team of 10+ members, overseeing project timelines, deliverables, and resource allocation.
- Designed and delivered training programs for over 100 CRM users, enhancing system adoption and user proficiency.
- Created detailed reports and dashboards to track CRM performance, providing insights that informed strategic decisions.
Business Architect
I-exceed Technology Solutions Private Limited
10.2016 - 08.2023
- Built digitization roadmap of processes, policies, and data, and system changes to achieve business outcomes.
- Directed and led documentation of business requirements, functional specifications, and other client deliverables.
- Engaged with business partners at various levels of hierarchy to understand business strategy and identify various outcomes.
- Partnered with stakeholders to build business cases and created portfolio proposals to achieve outcomes.
- Track record of successful digital
transformation efforts and business process optimization. Capable of gathering and analyzing requirements, doing business process analysis, and delivering effective solutions. - Specialized in delivery innovative financial solutions, blending traditional and digital
services to meet customer needs and regulatory standards. My track record includes optimizing user experience,enhancing security and ensuring compliance while managing cross functional team for market-leading products. - My work was recognized and appreciated by clients like Deutsche Bank, India Post Payment Bank, Indian Bank, Bank Islam and Bandhan Bank.
- Thorough functional, technical, and architectural knowledge of Digital Banking, Mobile Banking, Internet Banking, Customer Assisted applications and Account Originating System (CASA, LOANS & Deposits).
- Experience in documentation: Business Viability Assessment, Business Requirement Document, Functional Requirement
Document, User Stories, Process Flow Diagrams, Use Cases, Swim Lane Diagrams, Traceability matrix, Risk Assessment Plan,
UML Diagrams, Workflows, Mock UI, SOW, CSW
Software Engineer in Test
I-exceed Technology Solutions Private Limited
11.2014 - 09.2016
- Designed and executed comprehensive test plans and test cases for web and mobile applications, resulting in a 30% reduction in critical defects.
- Collaborated with development teams in Agile sprints to review user stories, create test scenarios, and ensure timely delivery of high-quality software.
- Managed bug tracking and reporting using JIRA, including prioritizing issues and coordinating with developers for resolution.
- Conducted performance testing with Jmeter, identifying bottlenecks and suggesting optimizations that improved application performance by 25%.
Mobile Application Tester
Verse Innovations Pvt Ltd
02.2014 - 11.2014
- Executed manual test cases for various software applications, identifying and documenting defects in JIRA.
- Performed data validation and database testing using SQL queries to ensure data integrity and accuracy.
- Participated in daily stand-ups and sprint reviews, providing feedback on software quality and contributing to continuous improvement efforts.
Associate Product Quality
OnMobile Global Ltd
06.2011 - 02.2014
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Collaborated with cross-functional teams for identification and resolution of validation issues.
Education
Master of Computer Application - Computer Application
Rajasthan Technical University
Kota, India06.2010
Batchelor of Computer Application - Computer Application
Jamia Hamdard
New Delhi07.2006
High School Diploma -
BIEC
RKD College Patna03.2003
Secondary Examination (C.B.S.E) -
St Joseph's Public School
MSV Nagar, Samastipur03.2001
Skills
- Requirement Gathering & Planning
- Agile & Scrum
- Digital Transformation
- Digital Retail Banking- Internet & Mobile
- Account Originating System
- Loan Originating System
- Micro Banking - Individual & Group Loan
- Gap analysis
- Project Management
- Product Management
- Forecasting and planning
- CRM Systems
- HTML and CSS
- Consulting
- Process Optimization
- Stakeholder Management
- Business Planning
- Business Process Mapping
- Cost-benefit analysis
- Business process improvement
- KPI Tracking
- Pivot tables
- User Acceptance Testing
- Data Mapping
- Strategic Planning
- Jmeter & Postman
- Swagger
- API Testing
- Enterprise Architecture
- OpenShift
- Apache
- Jira & Trello
- MOSCOW
Accomplishments
- Led the implementation of a CRM system, resulting in a significant increase in sales productivity through enhanced data management and streamlined processes.
- Spearheaded the CRM Mobility Application rollout, managing cross-functional teams and ensuring on-time delivery with minimal disruption. This resulted in a unified customer management solution and improved customer satisfaction by 20%
- Developed and executed a stakeholder engagement plan that improved communication and collaboration between IT and business units, leading to a 15% increase in project success rates.
Certification
- Certified Price2 practitioner,
- Microsoft Azure certified professional and experience in cloud technologies.
Timeline
Lead Business Analyst/Senior Manager, Mobility
Ujjivan Small Finance Bank, Head Office
09.2023 - Current
Business Architect
I-exceed Technology Solutions Private Limited
10.2016 - 08.2023
Software Engineer in Test
I-exceed Technology Solutions Private Limited
11.2014 - 09.2016
Mobile Application Tester
Verse Innovations Pvt Ltd
02.2014 - 11.2014
Associate Product Quality
OnMobile Global Ltd
06.2011 - 02.2014
- Certified Price2 practitioner,
- Microsoft Azure certified professional and experience in cloud technologies.
Master of Computer Application - Computer Application
Rajasthan Technical University
Batchelor of Computer Application - Computer Application
Jamia Hamdard
High School Diploma -
BIEC
Secondary Examination (C.B.S.E) -
St Joseph's Public School
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