SATYAJEET SHARMA
Business Development And Customer Service Expert
GHAZIABAD,Uttar Pradesh
Summary
Dedicated customer service professional with 5 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.
Overview
5
5
years of professional experience
Work History
Sr Business Development Associate
Unacademy
Noida, Uttar Pradesh
08.2020 - 11.2020
- Council Parents and try to convince them for product
- Motivates team by setting up examples
- Convince parents for zoom meeting and try to close lead by choosing up right options for learner
- Created plans and communicated deadlines to ensure projects were completed on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Leadsquare to handle current portfolio and prospective leads.
- Tracked sales calls in database for relationship management.
- Pitched plans and investment strategies to potential partners to raise capital.
Sr. Insurance Associate
Metlife Global Opertaions pvt Ltd
Noida , Uttar Pradesh
05.2018 - 08.2020
- Evaluate dental claims as per more than 200 edits-based sops and dental plans Need to resolve charge line and claim level edits to get benefit of coverage.
- Approving and denying claims as per coverage related information provided in plan media and sops Problematic claims refer to customer advocates for suggestion.
- For other required important information related to processing claims referred to different Xerox teams in states like In force team, provider control unit, Oriskany team, Dental problems Prepare different types of reports on daily basis like production report, Hold report.
- Provide floor support and mentor and part of documentation calls from client.
- Share frequent updates of SOPs (processing instructions) to team.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Eliminated downtime and maximized revenue by providing top project quality control.
Senior Customer Relationship Officer
Hinduja Global; Solutions
Noida, Uttar Pradesh
03.2016 - 04.2018
- Made customers aware of current and new programs and services.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Developed and implemented standards for staff to provide consistent service to customers.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Telecom business.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled inbound and outbound communications from customers.
- Offered alternative solutions to retain customers’ business and company revenue.
- Completed more than 80 calls per day by following scripts and maintaining good call control.
Sales Associate
Home Shop 18
GHAZIABAD, Uttar Pradesh
11.2014 - 08.2015
- Team support form,
- Manage daily sales as per target given by organization.
- Support team in escalation calls.
- Track every employee performance and share feedback accordingly.
- Educated customers on promotions to enhance sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance record for 6 months consecutively.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided positive first impressions to welcome existing, new and potential customers.
- Supervised production to identify areas in need of improvement for high-quality production.
Education
Bachelor in Commerce - Commerce
SSV College
HapurIntermediate Passed -
C.B.S.E Board
Passed -
C.B.S.E Board
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Business development and planning
Business development and retention
Staff education and training
Customer Relationship Management Software (CRM)
Staff Management
Microsoft Outlook, Word and Excel
Sales expertise
Effective problem solver
Excellent time management skills
Timeline
Sr Business Development Associate
Unacademy
08.2020 - 11.2020
Sr. Insurance Associate
Metlife Global Opertaions pvt Ltd
05.2018 - 08.2020
Senior Customer Relationship Officer
Hinduja Global; Solutions
03.2016 - 04.2018
Sales Associate
Home Shop 18
11.2014 - 08.2015
Passed -
C.B.S.E Board
Intermediate Passed -
C.B.S.E Board
Bachelor in Commerce - Commerce
SSV College