CRM
Satyajit Lenka
Executive Operations
Cuttack, Odisha
Summary
Resourceful Operations Executive with 3 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level executive position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Executive - Operations
Dun & Bradstreet Information Services Private Limited
Bengaluru
04.2021 - Current
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Tended to urgent correspondence to facilitate communication or resolution.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Collaborated on operational support tasks to achieve common goal.
- Drove team engagement to achieve aggressive company targets.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Introduced new methods, practices and systems to reduce turnaround time.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Leveraged meeting minutes to measure progress and accountability.
Customer Support Associate
Reliable Spaces Pvt. Ltd.
Mumbai
02.2020 - 04.2021
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided seller support on refunds, posted feedback and policy changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded to customer requests for products, services and company information.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Researched system for customer inquiries, product descriptions and specifications.
Education
Bachelor of Commerce - Commerce
Utkal University
Cuttack, Odisha 05.2016 - 07.2019
Higher Secondary Education - Commerce
Ravenshaw Junior College
Cuttack, Odisha 05.2014 - 06.2016
Central Board of Secondary Education - School
D.A.V Public School
Cuttack, Odisha 03.2006 - 04.2014
Skills
Cost analysis and savings
Purchasing and planning
Process improvements
Strategic planning and execution
Business planning software knowledge
Staff training/development
Inventory management
Effective leader
Relationship building
Client account management
Software
MS Office
Timeline
Executive - Operations
Dun & Bradstreet Information Services Private Limited
04.2021 - Current
Customer Support Associate
Reliable Spaces Pvt. Ltd.
02.2020 - 04.2021
Bachelor of Commerce - Commerce
Utkal University
05.2016 - 07.2019
Higher Secondary Education - Commerce
Ravenshaw Junior College
05.2014 - 06.2016
Central Board of Secondary Education - School
D.A.V Public School
03.2006 - 04.2014