Satya Sekhar Gunnu
Noida
Summary
Operations Analyst with 4+ year experience along with a proven track record in driving growth and efficiency through data analysis and strategy development. Experience in tools like SQL, Python, Tableau and Machine learning. Some notable achievements were to enhance customer experience through increase of timely delivery from 75% to 90% and bring down ticket resolution time from 36 hours to 11 hours and improving LTV through ML models.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Simran Shri Shri Pvt. Ltd.
Noida
2023.06 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established a robust system for monitoring all strategic initiatives, regularly reporting progress to senior management, ensuring transparency.
- Facilitated discovery sessions with key stakeholders to identify critical business needs.
- Developed solutions by understanding Key Performance Indicators (KPIs) thereby contributing to the enhancement of overall business processes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Operations Analyst
Thanks For The Help
Noida
2019.07 - 2023.06
- Designed dashboard to track service performance metrics such as success rate, resolution time, and On-time delivery, used it to improve success rate and on time delivery to 91%
- Assessed customer lifetime value and implemented measures to improve customer LTV from 1.2 to 2.5 orders
- Collaborated with cross-functional teams to implement recommended enhancements and track their impact on business performance
- Evaluated customer feedback data using sentiment analysis and implemented measures to improve score from 40 to 60
- Analyzed Data and presented actionable insights, resulting in informed decision-making and improved business strategies
- Conducted A/B testing to evaluate the impact of email campaigns
- Used statistical analysis to identify the best performing campaign
- Generated comprehensive reports, documented processes and procedures, and presented findings to stakeholders.
Assistant Purchase Manager
Tirupati Medicare
Paonta Sahib , Himachal Pradesh
2018.04 - 2018.10
- Sourced new vendors, established communication and onboarded them for existing materials/ new formulations
- Developed cost reduction strategy for procurement of raw and packing materials
- Created daily and weekly reports on critical supply chain issues
- Solved vendor problems to ensure quality and timely delivery of materials
- Lead cross departmental teams to execute projects pertaining to factory operations.
Education
MBA - SCM and Marketing
Indian Institute of Management
SirmaurBachelor of Technology - Electronics and Communications
National Institute of Technology - Kozhikode, KL
Skills
- Data Driven Decision making
- Leadership
- Business analysis
- Cross Functional Collaboration
- Machine Learning
- Python
- Tableau & Power BI
- Analytical Thinking
- SQL
- Monitoring and Reporting
Certification
- Masters in Data Science, Simplilearn
- Tableau Training, Simplilearn
- SQL Training, Simplilearn
- Power BI, LinkedIn
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Assistant Manager
Simran Shri Shri Pvt. Ltd.
2023.06 - Current
Operations Analyst
Thanks For The Help
2019.07 - 2023.06
Assistant Purchase Manager
Tirupati Medicare
2018.04 - 2018.10
MBA - SCM and Marketing
Indian Institute of Management
Bachelor of Technology - Electronics and Communications
National Institute of Technology - Kozhikode, KL
- Masters in Data Science, Simplilearn
- Tableau Training, Simplilearn
- SQL Training, Simplilearn
- Power BI, LinkedIn
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