Satyendra Singh
H-007, Gokul Dham Enclave, Jalalpur Gr Noida West
Summary
Results-driven Business Process Lead with over 13 years of experience in international business processing, specializing in process management and transition within high-growth organizations. Proven track record in enhancing operational efficiency by coordinating with internal and external stakeholders to achieve organizational objectives. Expertise in billing, policy administration, and end-to-end reporting, alongside a strong focus on quality control and service excellence. Seeking to leverage skills in a managerial role to drive impactful business transformations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Process Lead
Accenture
04.2012 - Current
- Analyzed data for Financial Validation report.
- Analyzed periodic revenue trends using predictive analytics.
- Supervised preparation of annual report tracking premium payments against amounts owed, involving 2500+ control numbers.
- Prepared accurate income statement using gathered data.
- Analyzed income statement variances.
- Compiled quarterly consolidated reports detailing all assets figures under AUM control.
- Ensured accuracy in reconciliation of premium payments with suspense accounts.
- Ensured accuracy and consistency by auditing claim payment records versus lodged claims for diverse product lines.
- Conducted analysis of received versus expected premium amounts.
- Performed weekly balancing of suspense cash transactions.
- Aligned transaction records, ensuring consistency between cash application and check application.
- Prepared and presented weekly business decks.
- Prepared and presented quality assessment meet for various lines of business.
- Compiled and presented MBR for leadership and management.
- Ensured compliance with service level agreements consistently.
- Maintained records of attendance and leave schedules while ensuring process efficiency.
- Facilitated process improvements using Lean Six Sigma.
- Analyzed error trends based on audit findings and client feedback.
- Allocated workloads based on associates' expertise.
- Identification of the cross-training needs for the associates and devising the cross-training plan.
- Responsible for the monthly HR conduct for the whole account.
- Conducting training sessions for the new hires.
- Generated weekly, monthly, and quarterly accuracy dashboards.
- Supervised the process of sharing constructive feedback with team members.
- Offered floor support for diverse engagement activities.
Education
Master of Business Administration - Banking & Finance
IGNOU
Bachelor of Commerce -
Bhim Rao Ambedkar University
Skills
- Proficient in MS Office computer applications
- Compass
- CPM
- SAP (ERP)
- CMWS
- CWDS
- GIMI
- PRIDE
Certification
- Lean Six Sigma Black Belt certified from ISEL
- LOMA Level 1 certified from FLMI
Accomplishments
- Successfully completed two transitions during my journey.
- Good exposure received while working on client site for almost 1 year.
- Awarded with Good Samaritan and Numero Uno Award for my superior performance on targets/ metrics in Accenture.
- Awarded with Champions Trophy Award for exemplary contribution towards business operation and team handling at Accenture.
- Successfully executed end to end process for Document Review.
- Independently handling all day-to-day client communications on people and processes status.
- Participating in Monthly and Quarterly business reviews with the client besides the daily status calls with the client SPOC.
- Independently accountable for all Business Excellence docs preparation and review.
- Leading and motivating the team to facilitate achievement of SLA.
Timeline
Business Process Lead
Accenture
04.2012 - Current
Master of Business Administration - Banking & Finance
IGNOU
Bachelor of Commerce -
Bhim Rao Ambedkar University