Saumya Sarkar

• Lead 10 member team in Business Operations for Centrally Managed Accounts (CMA) in Diners Club International (DCI Network) Portfolio in Capgemini India Pvt Ltd.
• Led hiring, onboarding and training of new hires to fulfill business requirements for Centrally Managed Accounts Team (CMA) in Diners Club International (DCI Network)
• Evaluate tasks complexity & solutions related to reconciliation files & settlements, DCI Network IOM, transaction Data Elements based on issues raised by Acquirers, Issuers and Processors.
• Manage team huddles to evaluate specific queries on transactions and using Splunk to fetch transaction details from Hydra Switch which was connecting Acquirers and Issuers to the DCI Network.
• Controlled daily business operations for DCI by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
• Established SOPs to standardize activities to meet task SLAs & increase productivity of the team. Used task automation tools to organize, track and monitor task deliveries and also time tracking of the team. Thus reducing missed deadlines.
• Analyzed and reported key performance metrics to senior management in DFS
• Added Revenue to Capgemini India Portfolio by identifying key areas which needs resource additions through Capacity Management Matrix.

Projects Delivered in Global Payment Portfolio -

• Open Banking Service
• Visa Click-2-Pay Service
• SME Fraud Filter Solution for GP Cards Acquiring Solution

Projects Delivered in HSBC India S&D Portfolio -

• HSBC E-Mandate Digitization and feature enhancements.
• HSBC MPClear project for Oman
• HSBC Staff Front End New Telephony Integration

Key Responsibility Area

• Lead a team of 3 Off-Shore Business Analyst in Global Payments to work for the client while working parallel to the projects I am assigned to.
• Managed Team connect to share knowledge from various projects through Team Huddles in Off-shore location.
• Conducted interviews with key business users (Product Management Team) for requirements elicitation on business processes and needs.
• Was responsible to define sprint stories in Rally (for Global Payments) & Jira (for HSBC India) and taking it up to closure in each sprint
• Analyzed requirement backlog, managed prioritization, Story Grooming & test case evaluations during sprints and work as a connect between the business teams and the technology delivery team.
• Analyze JSON structure, Enumerations, Field Mappings, Error Codes mapping & test cases with the integrated systems to provide sales team with insights.
• Test the deliveries and demo the deliveries to the business teams to get requirement sign-offs
• Prepare Business Requirement Document (BRD) for Business Teams

Projects Delivered -

• Digital Wallet for IDFC Bank, India
• Digital Wallet & Financial Inclusion Platform for Bank Muscat, Oman
• Mobile Account and Payment Solution for MovilRed, Colombia
• Mobile Money Financial Solution for Orange, Armenia
• Digital Wallet for Reliance Jio, India
• NFC-HCE Solution (Host Card Emulation) for Telecom Italia, Italy
• Mobile Money Solution for Grameen Phone, Bangladesh
• Mobile Money Financial Solution for KICB, Kyrgyzstan
• Mobile Money Solution for Idea Money, India

Key Responsibility Area

• Handhold the technical team to explain the vision of the product we want to build.
• Conduct Requirement elicitation and analysis workshops with various stakeholders
• Prepare Functional Scope Document (FSD), High-Level design (HLD) & Technical Specification Document (TSD) for the product/project feature
• Manage CRs using Jira for the product and the assigned project
• Work with the project engineering team to define customizations required for project delivery.
• Analyze RFP and prepare RFP response with Compliance matrix and technical scope document.
• Provide consultation to the business teams on the implementation of the modules in the product

• Define M-Commerce Product Functionality
• Requirement documentation in BRD (Business Requirement Document) & testing.
• Define Product Features in iMobile – ICICI Bank's Mobile Banking Application
• Define Business Need, Stakeholders, Change, and Solution for Digital Banking Channels like the internet and mobile.
• Handling marketing campaigns to increase the active customer base for iMobile, inclusive of planning and designing marketing communication creative with different marketing agencies.