Saurabh Parashar
Jaipur
Summary
Results-driven Application Analyst with 3+ years in customer support. Adept at handling diverse customer inquiries with engaging and patient communication. Proactively develops innovative strategies to surpass customer expectations. Success-driven through attentive listening, adherence to company policies, and finding solutions for mutual benefit. Leverages every customer interaction as a chance for professional growth, contributing to a dynamic and customer-centric approach.
Overview
4
4
years of professional experience
Work History
Admission Support Officer
Aakash Edutech Private Limited
06.2023 - Current
- Providing email support to end user of our clients regarding their queries.
- Handling 100+ email requests a day. Testing our in-house developed apps for bugs and against the guest queries. Handling and monitoring tickets, and reporting them across our cross-functional teams if needed.
- Documenting and helping in defining team workflows, SOP, and reports. Maintaining case studies and assisting new team members.
- Taking care of Onboarding and Offboarding of clients. Hiring new members for the team.
Assistant Team Leader (Mentor)
Testbook
08.2021 - 06.2023
- Providing email support to end user to our clients Handling 50+ email requests a day.
- Handling and monitoring tickets, and reporting them across our cross-functional teams if needed.
- Collecting clients feedback of platform & product experience Helping clients in making the purchase decision Providing assistance in delivery escalations
Senior Business Development Executive
Testbook Education Pvt. Ltd.
11.2020 - 07.2021
- Collating and maintaining client information in the CRM database
- Generating leads through admission enquiry
- Developing sales strategies, client services, retention plans and analyzing sales data to inform
- Conducted direct and indirect sales research to identify potential clients and developed strategies to communicate and achieve data effectively
- Provided regular reports to senior management on sales performance and recent educational market trends
- Negotiated contracts and closed sales deals to achieve revenue targets
- Maintained accurate records of sales activities and reports.
Education
B.TECH - Mechanical Engineering
Rajasthan Technical University
12.2019
Skills
- Lead Generation
- Freshdesk & Zendesk
- Ticket Solving
- Sales Presentations
- CRM Platforms
- Customer Support
- Customer Service
- Strategic Business Planning
- Sales Expertise
- Sales Tracking
- Client Relationship Building Relationship Building
- Team Leadership
- Revenue Generation
- Operations & Forecasting Ability
Accomplishments
- Star Rookie Award
- Best BDA for CSIR NET
Timeline
Admission Support Officer
Aakash Edutech Private Limited
06.2023 - Current
Assistant Team Leader (Mentor)
Testbook
08.2021 - 06.2023
Senior Business Development Executive
Testbook Education Pvt. Ltd.
11.2020 - 07.2021
B.TECH - Mechanical Engineering
Rajasthan Technical University
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